Customer Service Advisor (Former Employee) – Waterford – 26 October 2017
Overall I enjoyed my experience in the bank. However some days it could be extremely hard and tiring work. Management were always extremely helpful whenever a situation arose that I was unable to deal with. I learned an awful lot in my short time in the bank and it has given me many skills that I feel I can apply to any job in the future.
Welcome Advisor (Current Employee) – Connacht – 23 September 2017
I've been working with BOI for the last few months while they implement the move to self service and half day cash services in branch. I received no training whatsoever and was expected to hit the ground running. Every day is a challenge when dealing with customers who are told they can only access part of their account balance due to cash counters closing, who are made to cancel a DD or SO online, or who have to give notice to withdraw over 5k. In my opinion the branch staff are there to take the abuse and get on with it for a poor salary. The job itself has become somewhat easier since the changes have taken place, however my colleagues and I still receive daily complaints from irate customers, with some personal attacks. Most of my time is spent showing customers how to use the self service devices, setting up new accounts and registering customers for 365 Online. The afternoons are usually very quiet as customers just use the devices without requiring assistance. In my current branch, the staff get on very well and pull together for the sake of getting a job done but the workplace culture of BOI and the supposed perks and progression routes they advertise, are non existent. For a younger person, it is not ideal as there are no outlets or potential for staff events.
Staff get on very well, work is relatively easy once you get settled, working hours are not very long.
No consideration for staff, poor salary, no social events or potential for networking.
Manager (Current Employee) – Dublin – 4 September 2017
Customer Centricity prevails. Strong work ethic within teams and across channels. Supportive culture - of self, team and all work colleagues. Focus on personal and professional development - consistent support available in this regard.
Business Analyst - Migration (ACBS) (Former Employee) – Dublin – 27 July 2017
A typical day at work is Exceeding my goal and this is paramount.
What have learned - Do not give excuses but learn and make corrections.
Management in BOI - Have always work to details and loyal to my employer.
My last employer (BOI)The workplace culture is one of the best have experienced.
Hardest part of the job - I will not call it the "hardest part of the job" but learning on the job. There are days the target looks impossible but as a professional Business Analyst, research is my weapon and have always used it to combat a bad day and it as never failed me.
Enjoyable part of the job - When I achieve and exceed my goal as a professional Business Analyst in a project.
Risk and Operations Analyst (Current Employee) – Dublin – 10 July 2017
Bank of Ireland really don't value their staff. Their workplace culture is almost non existent and it can be difficult to get credit for the work you have completed. Neither show signs of changing any time soon.
lovely culture and lovely atmosphere but have to work hard
Customer Service Advisor (Former Employee) – Kilkenny City, County Kilkenny – 26 June 2017
I worked there for 13 years and I had a great time and learned so much. I made so many friends, learned so much, learned how to take up learning new systems from just one lesson. It teaches you how to be well disciplined and how to look after yourself and self manage your work. Attention to detail is very important.
Major Incident Manager (Current Employee) – Dublin, Ireland – 17 May 2017
I have worked in BOI as vendor partner but yes I can say t is very easy and comfortable working with BOI, management is super good and takes care of employee's interest. Highly recommend to work there.
Customer Advisor (Former Employee) – County Kildare – 17 May 2017
Short staffed on a continuous basis Received no training Badly managed Culture of bullying Hardest part of the job is the lack of focus on the customer Most enjoyable part of the job was the work itself and the customers
I was embarrassed to work for them when it came to customer care
Coordinator (Former Employee) – Dublin – 28 March 2017
No day is the same, always very busy. People are extremely friendly and caring, no question is too small. Have made friends for life. People that work for BOI are extremely hard working in my experience.
Nice people, good learning opportunities if you've the time, busy
Data Analyst (Former Employee) – Dublin – 19 March 2017
Interpret data, analyse results using statistical techniques and provide on-going reports; Acquire data from primary or secondary data sources and analyse by using relevant software; Identify, analyse, and interpret trends or patterns in complex data set; Filter and “clean” data, and review computer reports.
My greatest achievement during these months is that I could analyse and search data expertly by using Oracle, a kind of data stream software based on SQL (Structured Query Language) which I have never heard before I came to the bank. In fact, it is widely used in all financial areas and it is a basic language for data analytics.
Dealing with customers needs day to day and working as part of a team. Always tried to keep smiling and keep positive with both customers and staff. Alot of changes in banking in past 5 years as like alot of other businesses keeping up to date with technology, self service devices and on line banking. Majority of customers and staff embraced this change and hardest part of job was to keep explaining the Banks reasons for doing day to day banking differently. Most enjoyable part of job for me was meeting all sorts of people in a very busy branch.