First off the training was a joke.
Typical day at work can depend on your shift. Shifts start early and end late. it is a constant day of calls from UK customer, team leaders, who have no manners. Team meetings rarely happen and one to ones never happened with me. you get a 15 min break, a hlf hr lunch and your entitled to another 15 min personal break outside of that. In training they make it sound much better than it is. You cannot hang up on a customer even when they are abusive to you and if you defend yourself management do not like it. Calls are supposed to last under 10 mins which for some customers is unreasonable, so customer care is hard for some calls.
Management needs to be addressed in a big way.
The hardest part of the job is management, who are not open to discussion and as an agent you have no rights,say or input. your a number on a leader board and your supposed to take 30-40 calls a day depending on your experience.
The most enjoyable part of the job is some customers actually care. Casual smart dress code unless its summer or fridays, and you can wear casual clothing approved by management. ie skirts to knee no flip flops.
Teaches you to keep your temper and have patience
No Appreciation for you, hours, holidays are hard to get, days off impossible