Good hours (schedule wise and in that you wont find hours cut on you
Call Centre Agent (Former Employee) – St. John's, NL – 27 January 2018
There's a high turn over rate, which works against you, cause your team is always getting new people that need to be trained - and training at this site is really not done well. I see new employee's in training for weeks and then come to the floor without access to systems, and still not knowing how to utilize them or do the job.
Benefits are good, vacation and sick time are provided. It's a Monday to Friday job with two shifts that are early morning and early evening.
Your team can be awesome. Honestly one of the best things about the job will be the people you work with.
In the same breath, the worst thing about the job will be the people you work for. Managment is not good and this is in part a cause of the high turn over. Favoritism is often an issue people find with how management deals with enforcing rules - and with how employees are utilized. Promotions and offers on-site depend more on if you are friends with management.
Managment is also not useful for support of the front line workers. Providing differing information, belittling employee's that seek out clarification and guidance in tasks, and often only advising on issues during quality and performance reviews, when you are up for a bonus or raise, that has never come up before. In some cases, rules that were not being enforced before (and for others) will be enforced on you.
Set Mon to Fri schedule with early shifts, dental and medical benefits
Management, unreasonable bonus requirements