A typical day at Smyths Toys would require an employee to tend to the needs of customers and also work on the delivery, whilst also maintaining and cleaning the shop. Throughout my time at Smyths Toys, I have learned to treat customers with the utmost respect, the same way I would like to be treated in a shop. I have acquired well-developed customer service skills that I will carry with me throughout my career. The majority of the employees at Smyths Toys would be young people and therefore the workplace culture was fun and cheerful. The hardest part of the job would be Christmas Time, with long hours, difficult customers and big deliveries. The most enjoyable part of the job was being able to help a customer in need and also working with colleagues that you can have fun with.
Having to work extra hours with very little notice
Cashier/Sales Assistant (Former Employee) – Carrickmines, County Dublin – 23 February 2017
A typical day in Smyths for me would have been clocking into work and going to my till to greet and serve customers. Throughout the day I would often leave the till to help a customer find what they were looking for. At the end of the day when the shop would close, my co-workers and I would clean up our respected areas and assisted those in other areas. We would also help to repack the shelves until out shift was over.
Former customer service (Former Employee) – Llimerick Ennis Road – 19 December 2016
Most horrible place I ever worked. Was bullied by all three managers. Hours cut for booking time off in advance for a day trip. Was punished for it and given that day off for for months straight out of spite. Cut to a one day week for no reason. A manager physically put his hands on me poking me to hurry up with serving customers. Was called names by managment. Disgraceful company who don't care about their employees.
Sales Assistant (part-time) (Former Employee) – Claremorris, County Mayo – 14 July 2016
When I arrived to work in the mornings I would start by, stacking shelves, printing and putting correct price stickers on items and tidying the shelves. As it was my first experience in a workplace I was learning a lot everyday. I learned how to use the equipment I needed, safety regulations, learning where everything is but mostly I improved my ability to help customers. All my co-workers were very friendly and eager to give me any help or advice I required. The most enjoyable part of the job for me was assisting customers.
Warehouse Operative (Former Employee) – Dublin – 12 March 2016
no hours,no bonuses,no paid raise as long as five years, no HR, one person to run two departaments,no people to cover breaks,no people to cover tills,bullying by management, hours cuts during a week, changing of shift rosters, pressure,
Sales Assistant in the software department. (Former Employee) – Carrickmines, County Dublin – 11 November 2015
A normal work day consisted of in house stock if you were in early, this would consist of checking inventory behind the counter and in the warehouse. Customer care was also a big part of the day, we would get on average during the Christmas period up to 30-40 people a day. From this I learned to be patient and take the time to help people with their needs. All manager's in Smyths worked on the floor, mainly in customer service and were extremely polite and helped all customers and employees. Naturally all employees were very nice and polite due to all of us working face to face with the consumer. The hardest part of the day was inventory, checking everything that had to do with the section you worked in, this process could take anywhere from 2-4 hours depending on the day and if any deliveries were in transit. The most enjoyable part is definitely the people I worked with, they were polite and mostly funny so it definitely made a difference during the day.
Sales Assistant Software Zone (Former Employee) – Galway – 9 October 2015
I was employed here straight out of school and during college. Never had problem with management, like most jobs if you kept your head down and did what you were being paid for there was no problem. You never had to go above and beyond the call of duty- the day started and finished when you clocked in/out. Co workers were overall great, but there is no room whatsoever to advance beyond general till monkey. Every day is different and you're never bored. The hours were fantastic if you were looking purely to earn money. Despite being minimum wage you were sure of getting 8+ hours 5+ days a week. You got a discount in the store too. The downside is no guarantee of 2 days in a row off and you can't plan ahead in your own time because you just won't know when your days off are. Probably the best minimum wage job out there!
Customer Service (Former Employee) – Drogheda, Louth – 7 October 2013
I have only ever worked for Smyths during the christmas period, the busiest time of the year for them. A typical day for me within smyths would consist of going in, preparing my aisle to be packed, breaking down the delivery for my aisle and then packing it 100%. It is a great job for meeting people. The hardest part of the job would be the really long hours, some days would consist of 14/15 hour shifts.