Customer Service Agent (Former Employee) – Dublin Airport, County Dublin – 19 May 2017
The normal staff are brilliant but management just look after themselves. No feedback, no encouragement from them. The supervisors are brilliant and are taken for granted by management Swissport would have a big problem if it wasn't for them looking after the staff.
Once trained which takes forever you can work autonomously
It can be a very anti social place due to DAA being open from early till late everyday of the year , however I found the role to be very rewarding , I did enjoy managing aircraft and getting them in and out of the airport in a safe and timely manner.
Customer Service Agent (Current Employee) – Dublin Airport, County Dublin – 10 October 2016
Early hours I learned that I love help customers, Most of the time management try to be as helpfull as possible. Friendly co-workers Early hours is hardest part, Best part of the job when all passangers on board and ready to go.
productive and satisfaction achieved when all works were complete
Cargo Clerical Agent (Current Employee) – Dublin Airport, County Dublin – 5 October 2016
I worked with a wonderful team of people, we were a Team, I learned so much from everyone. Management were most helpful and worked tirelessly with the Team in order to achieve our goals daily, which was the result we all wanted. The hardest part of the job was finishing work late and on a very early the next morning, however, going to a job you enjoy never feels like 'hard work'.
worked with a fantastic group of 'people' who will be my life long friends.
Fantastic opportunities with regards meeting different people each day. No two days are ever the same. I love working with the customers. The fellow works are very different in regards there previous back rounds and fascinating as to what each worked at before joining SWISSPORT.
PASSENGER SERVICE AGENT (Former Employee) – Dublin Airport – 10 February 2016
My typical day at work would be greeting passengers and checking them in for their flights. I would have to identify the documentation and issue their boarding passes. I would then go down to the departure gate to board the flight, check passenger counts and ensure the flight has departed. I learned a great amount about customer service while working at Swissport. You meet different people everyday and have to try your best to accommodate their needs while travelling. The managers are very approachable. If you have any problems or issues they are happy to help you with them. I worked with a team of about 12 different people. We all helped each other and got along as friends as well as colleagues. The hardest part of my job would be if a flight was cancelled or delayed. You would have to be sympathetic with the passengers and try your best to help them. The most enjoyable part of the job was the satisfaction you got when passengers where happy with their experience while travelling.