Abtran
2.8 out of 5 stars.
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Abtran Careers and Employment

About the company

  • CEO
    Aisling Deasy
    49%
    approve of Aisling Deasy's performance
  • Founded
    1997
  • Company size
    1,001 to 5,000
  • Industry
    Telecommunications
  • Link
    Abtran website
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Jobs

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Customer Service

3 jobs

Salaries

Salary estimated from 389 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 209 reviews and is evolving.

2.8520182.7220192.0420202.6020212.172022

Reviews

Customer Service in Remote
on 10 May 2022
Breaks are awful and hourly pay not great. My team are lovely though, team lead very nice. Overall happy working here but unhappy with breaks
Work from home and get max 10 mins away from desk time, told this includes bathroom breaks, getting cup of tea or water, or just move around for a min or two for your own health. You get half hour lunch which is alright. But "away from desk" time is ridiculously short. We're not children, we know if we don't do our job or we're slacking we would lose our job, no need to be so unfair with away from desk time. Should be 20 mins away from desk time for 7 and a half hrs. That I have to leg it around to get my water or use the loo is very stressful. Other jobs I've had have never limited this so muchMy team are great, very supportive and helpful which makes everything easier. Team lead is lovely and trainer was lovely. Would like to stay in the company but would hope that the company looks at this issue and the breaks increase a little bit, staff work better and harder when they're treated right and fairly.
Customer Service in Cork, County Cork
on 16 May 2022
Avoid
Avoid! At all cost. Abtran is infamous for a reason. Soul destroying and they do not pay a fair wage. People get away with doing no work while others are hounded.
Customer Service Agent in WFH
on 3 May 2022
Negative overall experience
Great people mostly, terrible job, not enough training, thrown in the deep end with callers with important issues and no idea how to help them properly. The pay was also absolutely terrible.
Customer Service Advisor in Model Farm Road, Cork
on 1 May 2022
Good place to start
Interview was straightforward enough, had to do a mock phonecall role play with the interviewer which was a bit awkward as I knew nothing about the account I was interviewing for so I didn't know what to say! Training was excellent, classroom based for 2 weeks and then up on the floor to grad Bay with a dedicated person watching over the group to help when you had any questions. Split into dedicated teams after grad bay. As with all call centres, management will always be far superior but if you're lucky you'll get a good Team Leader who will actually help you out when needed. The targets seem impossible some days and the constant monthly reviews where you have to talk about future goals, strengths and weaknesses seem waste of time for all involved. Definatley not worth the minimum wage that you are paid. The good is its a great work experience to put on a CV, Abtran produce good employees, it's just a shame they're not paid a living wage so they never hang on to them for too long. Getting time off always a bit of a headache too, if your time isn't approved you then have to go through the chore of having to find a swap. Don't be sick either, more than 3 absences in a 6 month period and you're out! Only reason I lasted so long was I was lucky with the Team Leaders that I got and they looked after me.
Customer Service Agent in Cork, County Cork
on 21 April 2022
Great colleagues and great place to work
Nice people, good atmosphere, training could be better. A lot of turnover of staff.I would recommend it, even though the salary could be better. But overall a good experience.

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Questions and answers

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Interview insights

Insights from 220 Indeed users who have interviewed with Abtran within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two
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