Abtran is the leading provider of business process management and customer care services with 22 years in business based in Dublin, Cork and our newest location in Sligo.
In October 2019, we appointed Michael Fitzgerald as our new Executive Chairperson. Michael is one of the original founders of our company and, with his return to leading the business, – more...he and his team are investing new capital in the further growth and development of our company for the future. This includes a big focus on technology alongside continuous professional development programmes for our people and ongoing research and innovation. These great new developments led to an automatic resetting of some our CEO ratings and trending here on Glassdoor and that’s why the volume of reviews may seem low in some instances.
Who we are:
Abtran is the only wholly Irish owned Business Process Management and Customer Care Services company. Our people have unrivalled experience delivering excellence in customer service across the public and private sectors in Ireland. We’re focused on digitally engaged services that create better outcomes for clients and customers. We have a wide range of long term, market-leading clients across multiple sectors (Energy, Water, Utilities, Transport, Financial Services and Government) who have worked in partnership with us on an ongoing basis for many years.
We also offer a professional Onsite Staffing Service to some of our clients augmenting their own teams for specific programmes.
People are our single most important resource. We’re committed to investing in your skills and career in a way that is beneficial both for yourself and our clients. That means the creation of a positive, caring and supportive working environment for everyone throughout our organisation. Our culture is open - all of us want to share our know-how with you while also learning from your own insights and ideas. Whether your job with us is early in your career or you’re joining us with lots of previous experience, we want to make it easy for you to learn, grow and develop as part of a great team at Abtran. – less
Written by Administrator (Former Employee) from Cork on 15 May 2020
I worked on an account in role which had a huge amount of responsibility, with no formal training. If a mistake was made I was directly responsible and it was noted on my record, meaning I would not get the 10cent per hour pay rise the following year. Pay was minimum wage. Management have no idea how to handle conflict or resolve problems. However they - more...
What are people saying about the leadership at Abtran?
of employees approve of Michael Fitzgerald’s performance as CEO
CEO Approval is based on 69 ratings
Good Work Culture yet Slow Progression
Written by Customer Service Advisor (Current Employee) from Sligo on 22 March 2020
People courteous and nice.
Open Door policy from CEO to the Cleaner.
Favouritism is ripe thus progression slow.
Salary is low yet above minimum wage.
Free Fruit, coffee and tea.