A typical day at work in Abtran consisted of helping customers understand their electricity and gas usage. What I believe I learnt at the job, was being able to communicate impeccably with any and every kind of customer - age, ethnicity, cultural backgrounds, different accents. The workplace had a good management with quite a lot of support for beginners. The workplace culture required a strict adherence to timelines. The hardest part of the job was dealing with difficult customers who did not understand GDPR and loved to yell on the call. The most enjoyable part of the job, was the ability to interact with the most diverse assortment of people, every single day.