Abtran
Abtran Employee Reviews
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Great employees, Awful pay
The people you meet in abtran are ones who will stay in your life. They hire some of the best people however as the salary isn’t great it’s hard to retain tenured staff. If you last more than 12 months in the job it’s almost like an accomplishment!!
No way
Customer Advisor for Green Network Energy (Former Employee) – Bishopstown, County Cork – 29 December 2019
I wouldn't let my worst enemy work there. Very stress full. You never finish on time. Very hard get a day off. Only a 7 min toilet break in a day. Had to do test when it wasn't busy. You swear you were in school. Not a nice place.
I’ve enjoyed my time working at abtran
Abtran has a very friendly work environment but it’s not the field of work I’m aiming towards, I do still enjoy working there but I would like to broaden my CV
Great Vibes in Sligo Office
From the first call I received from the company to present day (few months in) I cannot recommend the company highly enough. They give you every opportunity to succeed and build a career here which I have not seen before. The vibes in the office are very positive and everyone gets on. There is a lot of fun to be had here from nights out to pizza days and decorating your pod for things like xmas and Halloween.
I feel people are approachable here and will help you if you ask and extra support is available if needed.
A great company for Sligo and much needed in the area.
I feel people are approachable here and will help you if you ask and extra support is available if needed.
A great company for Sligo and much needed in the area.
Fantastic Company
This company allows you to progress up the ranks in a short period of time, with very little requirements.
Recruitment process was fantastic. There is a family culture within the firm, all help is there when you need it.
I really see a strong future here.
Recruitment process was fantastic. There is a family culture within the firm, all help is there when you need it.
I really see a strong future here.
Ambiente lavorativo stimolante ma molto competitivo
A Dublino Abtran è uno dei maggiori providers di call centres per enti pubblici e grandi aziende. Lo stipendio è buono considerando che è il triplo di uno stipendio italiano, ma lavoro è stressante e competitivo. Si è sempre sotto esame, ma i team leaders e supervisors sono molto preparati e collaborativi. Non ci sono grandi prospettive di carriera
Pros
Ambiente internazionale e personale competente
Cons
Troppo stress e poche prospettive di fare carriera
Working in Abtran has been the most depressing part of my life. Have been excluded. And there is a witch hunt on the Irish life health account.
You are better off on Job seekers benefit. The place is like a escape from Sobibor. Stay away for the sake of your sanity. Colleagues that have been working longer on the job are excluded and not appreciated. Even the Team leaders are escaping.
People make the place
Need to reward tenure and do more to keep tenure. THey need to improve turnover by paying more for targets hit etc. They also need to offer more progression to tenured agents.
Pros
Flexible work hours
Cons
Very bad pay
Great colleagues. Team Leaders do their best for the staff but morale is very low.
Colleagues are fun and good to work with for the most part. The company and senior management talk a lot of employee engagement but do not live up to the hype they create.
Recently introduced a performance related anual pay rise but set the targets so high most people are lucky to get a 1 or 2 per cent pay rise if anything at all.
Constant turn over of new staff and low morale.
Oh! and the inadequate air conditioning can make it a very uncomfortable environment.
Recently introduced a performance related anual pay rise but set the targets so high most people are lucky to get a 1 or 2 per cent pay rise if anything at all.
Constant turn over of new staff and low morale.
Oh! and the inadequate air conditioning can make it a very uncomfortable environment.
Nice Team Leaders and management
Advisor, Government Team, Revenue, Local Property Tax (Former Employee) – County Cork – 21 October 2019
Nice collegues, smart environment, nice team leaders.
Low salary, low career expectation.
Low salary, low career expectation.
Not a long term company
Working here is good only for someone with no previous experience just to get some and move on. Pay is a disgrace for the amount of knowledge hard work and expectations, micromanaging stats. Hard to get the vacation you need. It's never guaranteed until the last moment. Absence policy gets you warning if absent more than 4 times in 6 months. Do if you get sick often you won't last long
Irish people are favoured over non Irish especially because of participation of Irish culture. Initial training is not good,stress and hassle until one learns how to actually do his job. People constantly come and go, including team leaders. Nobody is properly competent at any time for this reason
Irish people are favoured over non Irish especially because of participation of Irish culture. Initial training is not good,stress and hassle until one learns how to actually do his job. People constantly come and go, including team leaders. Nobody is properly competent at any time for this reason
All throughout good job good people and great management
I was quite happy with my time and experience at abtran i learned a lot about sales and communication and about people skills as well as meeting new people and all together it was a great experience
If you really need any job fast then you could get it at Abtran. They are collaborating with different companies so your situation will depend on what account will you get. Longterm it is not a good company to work for, but you can learn something if it's your first job and you have no experience. I'm thankful for my Abtran experience because after that I felt more prepared to apply for better positions. But if you have other options then you can skip this one.
Pros
management was ok
Cons
Low money, no benefits, no job culture
Nice people but bad management
People are what kept me at the job but left because of the long hours and exhaustive work with barely any time to finish calls. Barely any benefits and too much is expected of the employee on a minimum wage.+
Pros
Make new friends
Cons
Everything else
Fast & busy environment
Phones and customer service is vital
I learned to be patient and not to take things personally as some customers can be really difficult.
My team leader was fantastic and I made some amazing friend whilst working here.
I learned to be patient and not to take things personally as some customers can be really difficult.
My team leader was fantastic and I made some amazing friend whilst working here.
Pros
Free lunches and team outings
Cons
Week end and evening work
Good workplace for starters
People are the only thing that move this company.
Organisation is not that good.
Management should think more about their people and the results will follow.
Organisation is not that good.
Management should think more about their people and the results will follow.
meet nice people there
team leaders are bullies most of the management are wages are a disgrace for the type of work u do i would not recommend anyone to work here as you will be worked as a slave
pressurized and number focused
o Receiving calls from Clients and problem solving their issues
o Escalating cases and contacting relevant authorities should the need arise
o Drafting and issuing administration and observation reports for local authorities
o Knowledge and use of Maximo and various in house computer systems and programmes
o Updating Websites and Social Media with relevant Public Notifications
o Ensuring Customer Service excellence
o Training new Team Members and ensuring Standard Operating Procedures (SOPs) are adhered to, and updating the training procedures and monitoring the quality of all Agents’ calls
i got no further training.
o Escalating cases and contacting relevant authorities should the need arise
o Drafting and issuing administration and observation reports for local authorities
o Knowledge and use of Maximo and various in house computer systems and programmes
o Updating Websites and Social Media with relevant Public Notifications
o Ensuring Customer Service excellence
o Training new Team Members and ensuring Standard Operating Procedures (SOPs) are adhered to, and updating the training procedures and monitoring the quality of all Agents’ calls
i got no further training.
Pros
worked at night so no percs
Cons
not a good place
Good short term option.
Model Farm Road is a great laid back workplace.
Mahon is the exact opposite.
Good option if you're new or just need a job!
98% of people you meet are lovely, but they hire almost anyone so you're bound to meet a few difficult characters.
The food is great but pricey for the money you're making.
Plenty of tough calls throughout the day.
Mahon buses can often be full which is a nightmare if you're leaving a late shift.
10 hour shifts can be very trying.
No sick pay but you won't face the firing squad for short-notice time off either.
Mahon is the exact opposite.
Good option if you're new or just need a job!
98% of people you meet are lovely, but they hire almost anyone so you're bound to meet a few difficult characters.
The food is great but pricey for the money you're making.
Plenty of tough calls throughout the day.
Mahon buses can often be full which is a nightmare if you're leaving a late shift.
10 hour shifts can be very trying.
No sick pay but you won't face the firing squad for short-notice time off either.
Pros
Overall not a bad place to work.
Cons
The pay could definitely be better.
Good place to start a new job if you are relocating to Dublin
Good training. Nice and helpful team leaders and supervisors but if you work for Electric Ireland account you will work too many hours during the week, be stressed because they score everything even how long you stay in the toilet and you will not be satisfied of your job.
Pros
You can meet people from all over the world
Cons
Shifts