Abtran Employee Reviews

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1.0
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Awful place to work
Customer Service (Former Employee) –  Sligo13 February 2019
Horrible place to work, training is extreamly bad given by poorly trained staff. New employees are thrown in the deep end and looked at like fools when a customer calls and we dont know the answer to give them. Pay is horrendous minimum pay for being pushed to your limit on a daily basis. Definitely would not recommend. The number of people that left in the short period I was there was shocking only upside was the friends I made there.
Pros
Nothing
Cons
Everything
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1.0
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Jungle
Customer Service Assistant (Former Employee) –  Cork6 February 2019
While minimum wage jobs typically leave much to be desired, abtran manages to make to worst of the worst seem utopian. For the level of work and responsibility placed upon workers, people here are grossly underpaid and mistreated. Abtran has little respect for its workers, offering no extra pay for overtime. training is insufficient, so workers are eventually thrown into the deep end with little support. Team leaders are swapped between departments, resulting in useless supervisors-for example kelly in irish water. Overall, the company does not care about its workers as they take it for granted that large swarms of people are constantly leaving and joining the company. It's better to hold on in the job search for a little longer, than to desperately and moreover gullibly take any offer from abtran.
Pros
better than dole
Cons
salary, management, support, environment, work appreciation
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5.0
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Great Learning environment
Business Service Advisor (Former Employee) –  Dublin28 January 2019
Gained a lot of business applications knowledge and processes which will benefit me going forward great work social life and very professional staff..
Pros
Work place social events no bank holidays or weekends hours very suitable
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2.0
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Awful
Sky Outbound Sales Representative (Former Employee) –  Cork27 January 2019
Horrible enviroment. Management didnt know what they were doing. Only upside of this place was finding a few individuals there that shared the same hatred of it to talk to and get you through the day. Happy I left.
Pros
People you work with
Cons
Everything else
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3.0
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dedication
Customer service agent (Former Employee) –  Dublin24 January 2019
My typical day at work involves long hours sitting at my desk, making outbound calls to various departments in order to resolve issues for customers. i write emails to various departments and customers.
the hardest part of the job is having to depend on other departments in order to complete cases.
Cons
long hours
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4.0
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not bad just not great
Customer Service Advisor (Former Employee) –  Mahon cork20 December 2018
very busy work place , so very nice people , however large portion of workforce quite young and result very juvenile in attitudes . Management were nice but very rigid in structure
poorly paid
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1.0
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Very poor management
Customer Service Representative (Current Employee) –  Cork22 November 2018
Terrible company to work for - a lot of promises but no delivery. A very fake type of work culture and the company really tries to be something it's clearly not.
Pros
Nice co-workers
Cons
Poor management
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5.0
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Opportunities to learn and develop myself.
Customer Advisor (Former Employee) –  Cork25 October 2018
Good team work skills.
Bonus opportunities.
Flexible shift hours.
local work location.
Opportunities to communicate with managers.
Promotional opportunities.
Pros
Bonuses
Cons
long shift hours
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1.0
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1 star
Customer Service (Former Employee) –  Cork23 October 2018
3.0
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Good Place to Move up in life
Quality Assurance Team Lead (Former Employee) –  Cork22 October 2018
Great place to work, but needs more skilled management. Great fun place to work as all non management work very well together to form an excellent team.
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1.0
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1 star
Customer Service Representative (Former Employee) –  Cork16 October 2018
1.0
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1 star
Customer Support Advisor (Current Employee) –  Cork5 October 2018
2.0
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Its an "OK" Place to work
Customer Service Adviser- Mahon (Current Employee) –  Cork17 September 2018
Been working here 3 years.
On front office and back office. Enjoy talking to the customers on a daily basic. Salary is shocking for what work we are doing.

Good thing about it is flexible with hours
Pros
Nothing
Cons
Salary.
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2.0
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Great people,poor management, poor salary
customer Service Agent (Current Employee) –  Cork4 September 2018
great people to work alongside.
poor pay, 7 minute toilet breaks per day which are timed, poor management and very hard to book or get time off.
management should care more about employees as this would benefit them as a company tenfold in the long run.
Pros
great agents
Cons
poor pay, poor management, 7 minute toilet breaks per day, no sick pay, very hard to book time off
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5.0
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Customer service
Customer Data Exceptions Specialist (Former Employee) –  Cork17 July 2018
Good place to work for, a lot of friendly staff and random people. Can be stressful at times however it does have it's perks. Food canteen on site with breakfast lunch and supper.
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1.0
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1 star
Customer service, sales, billing & tech (Former Employee) –  Curraheen, County Cork10 July 2018
3.0
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Customer Service
Customer Service (Former Employee) –  County Cork22 June 2018
Abtran was a mixed of situations and experiences, the thing that I loved was the people that I used to work with, everybody says the same, what you get after you leave abtran? Your friends.

The management should be better and care more for the employees.
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4.0
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Great place to work
Business Analyst (Former Employee) –  Dublin12 June 2018
Overall a great place to work, I was based on a clients site so never worked at the head office but from what I saw and heard of it it was also a pretty good place to work.

Great managment team who lokked after myself and team mates extremly well.
Pros
Great team
Cons
very little permancy
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5.0
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Fun workplace
Customer Sales Advisor (Former Employee) –  Cork7 May 2018
I really enjoyed my time in Abtran, the people were lovely and the pay was great. However, dealing with angry customers over the phone can get very frustrating so you definitely need some headspace.
Pros
Great benefits such as commission
Cons
Angry Customers
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4.0
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Fun place to work and amazing expierence with dealing with people
Telesales agent (Former Employee) –  Cork26 March 2018
Got some amazing friends from working here and also amazong expierence dealing with people. Commission base structure along side a hourly wage leaves for some healthy competition for more money and to top the leaderboards
Pros
Relaxed work enviroment
Cons
No sick pay
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Overall rating

3.2
Based on 108 reviews
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3.1Work/Life Balance
2.5Salary/Benefits
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3.1Culture