Abtran Pay & benefits reviews: Customer Service Representative
Customer Service Representative73 reviews
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Abtran selected this as a representative review
From the first call I received from the company to present day (few months in) I cannot recommend the company highly enough. They give you every opportunity to succeed and build a career here which I have not seen before. The vibes in the office are very positive and everyone gets on. There is a lot of fun to be had here from nights out to pizza days and decorating your pod for things like xmas and Halloween. I feel people are approachable here and will help you if you ask and extra support is available if needed. A great company for Sligo and much needed in the area.
Wouldn't recommend at all unless you enjoy doing loads of work for little money!Management more interested about service level than employee.Salary increase won't happen until you change position (if you can) or there is a change to the min wage law.
Free Tea/Coffee on site and cheap machine coffee
Minimum wage, hard to progress to another position, extra duties given with no increase in pay, Management more worried about service than employees
I really enjoyed working with Abtran. Everyone was friendly and happy to help. The pay is reasonable for the work done. The account I worked on was very quiet (roughly 10 calls a day).
Everyone is friendly, good facilities
Was unable to take any annual leave within 6 months
They pay minimum wage, there is no health insurance and no benefits. Don't expect a raise, you will never get it. The job itself is pretty stressful, and yet also boring and meaningless and the training for it is subpar. There is also little opportunity for advancement. Unless you are extremely desperate, do yourself a favor and skip this one.
The people you meet in abtran are ones who will stay in your life. They hire some of the best people however as the salary isn’t great it’s hard to retain tenured staff. If you last more than 12 months in the job it’s almost like an accomplishment!!
People are what kept me at the job but left because of the long hours and exhaustive work with barely any time to finish calls. Barely any benefits and too much is expected of the employee on a minimum wage.+
Make new friends
As others stated not many positive aspect's to working here, poor wage is a killer, especially if your paid monthly. You will start on €9.38 and of your Lucky they might increase that by 10-20 cent every couple of years. Ideal for young people just make sure you dont grow old working at Abtran. for the amount of work and stress you need to endure due to demands of the public or the sheer incpmpetence of "Yes Men" managers, who got where they are by saying the right things, not exactly doing the rights things. they low wage does not fairly comensate you for your efforts. Also I would like to point out the salary is NOT competitive and the canteen is NOT subsidised like advertised. Typical Abtran.
wage, canteen price + food, hours, pay, lack of progression