Abtran Pay & Benefits reviews

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1.0
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Brutal.
Customer Service Advisor & Administration. (Former Employee) –  Cork23 January 2020
Poorly run. No time for staff who put in good work for very little money. Inundated with calls all day long the only breaks being lunch and a poxy 7 mins away from your desk which is monitored. STAY AWAY
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2.0
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People make the place
Team Leader (Current Employee) –  Mahon, Cork28 October 2019
Need to reward tenure and do more to keep tenure. THey need to improve turnover by paying more for targets hit etc. They also need to offer more progression to tenured agents.
Pros
Flexible work hours
Cons
Very bad pay
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2.0
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Ok if it's your first job but nothing more
Advisor (Former Employee) –  Cork22 September 2019
If you really need any job fast then you could get it at Abtran. They are collaborating with different companies so your situation will depend on what account will you get. Longterm it is not a good company to work for, but you can learn something if it's your first job and you have no experience. I'm thankful for my Abtran experience because after that I felt more prepared to apply for better positions. But if you have other options then you can skip this one.
Pros
management was ok
Cons
Low money, no benefits, no job culture
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2.0
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Nice people but bad management
Customer Service Advisor (Former Employee) –  Cork20 September 2019
People are what kept me at the job but left because of the long hours and exhaustive work with barely any time to finish calls. Barely any benefits and too much is expected of the employee on a minimum wage.+
Pros
Make new friends
Cons
Everything else
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1.0
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Revolving door
Customer service agent (Former Employee) –  Cork23 May 2019
Poor pay. Long hours. Poorly run and no job security. No reference. Ok to gain some experience but other than that a waste of time. If they respected their employees better it'd be grand but they don't care.
Pros
None
Cons
Poor pay
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4.0
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Decent place to work
External IT consultant/ Project Manager (Former Employee) –  Cork, Ireland16 May 2019
People are nice, management are a bit clueless, office is dark and depressing, very old fashsioned, teams cant work with one another and it's long hours
Pros
Lunches
Cons
Poor Salary
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4.0
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good
Customer Service Advisor (Former Employee) –  Cork16 February 2019
Good company to start
Good atmosphere
For starting and gain experience
Lot of friends
Good team leaders
Slaary could be better
Paid sick days needed
All the best
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1.0
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1 star
Customer Service Assistant (Former Employee) –  Cork6 February 2019
5.0
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Opportunities to learn and develop myself.
Customer Advisor (Former Employee) –  Cork25 October 2018
Good team work skills.
Bonus opportunities.
Flexible shift hours.
local work location.
Opportunities to communicate with managers.
Promotional opportunities.
Pros
Bonuses
Cons
long shift hours
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1.0
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1 star
Customer Service Representative (Former Employee) –  Cork16 October 2018
1.0
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1 star
Customer Support Advisor (Current Employee) –  Cork5 October 2018
2.0
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Its an "OK" Place to work
Customer Service Adviser- Mahon (Current Employee) –  Cork17 September 2018
Been working here 3 years.
On front office and back office. Enjoy talking to the customers on a daily basic. Salary is shocking for what work we are doing.

Good thing about it is flexible with hours
Pros
Nothing
Cons
Salary.
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5.0
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Customer service
Customer Data Exceptions Specialist (Former Employee) –  Cork17 July 2018
Good place to work for, a lot of friendly staff and random people. Can be stressful at times however it does have it's perks. Food canteen on site with breakfast lunch and supper.
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5.0
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Fun workplace
Customer Sales Advisor (Former Employee) –  Cork7 May 2018
I really enjoyed my time in Abtran, the people were lovely and the pay was great. However, dealing with angry customers over the phone can get very frustrating so you definitely need some headspace.
Pros
Great benefits such as commission
Cons
Angry Customers
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4.0
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Fun place to work and amazing expierence with dealing with people
Telesales agent (Former Employee) –  Cork26 March 2018
Got some amazing friends from working here and also amazong expierence dealing with people. Commission base structure along side a hourly wage leaves for some healthy competition for more money and to top the leaderboards
Pros
Relaxed work enviroment
Cons
No sick pay
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3.0
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Abtran
Advisor Duties (Former Employee) –  Cork18 January 2018
The company is ok to work for but can be very click orientated the company itself seems to have to many team leaders that are meant to lead but don't seem to know the product at all and rely on other departments to aid in advise for team members
Pros
Salary is ok but monthly
Cons
Lack of knowledge by team leaders / Lack of wanting to help team members at times
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3.0
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Good experience for starters.
Customer Service Advisor (Current Employee) –  Dublin30 December 2017
Nice experience for start. Good training provided.
Good management. Busy days not so bad, could be better.
Lack of organisation. Not really good salary. Overtimes paid same as regular hours, should be paid more.
Pros
Training
Cons
Salary
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1.0
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1 star
Customer Service (Former Employee) –  Cork4 October 2017
2.0
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Basic job
Support desk (Former Employee) –  Dublin West, County Dublin2 October 2017
Over all the Dublin office does not get as much credibility as the cork office. We never got any benefits i.e. Pizza days or treats for the hard work we have put in. The pay is terrible especially for living in Dublin with high rents an living costs. There was no free food ie fruit baskets or anything. The support was great when you got it. The job is a good job. But for the hours an the effort put in it's not great. The good thing was that it was mainly a Monday to Friday job. I was waiting until near the end of my contract to find out if I was being kept on or not. Which I felt was not very professional when we were advised we could be kept on. I did expect this is happen at least a month before the end of my contract. There was a lack of communication in the place. It's very hard if not impossible to get an annual leave day.
Pros
Team leader was absolutely excellent very understanding
Cons
Long hours not very good pay, No time off, No extra pay for doing over time or working for Saturdays.
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3.0
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Great people, shockingly poor pay
Sales Representative (Current Employee) –  Cork30 August 2017
Great people. Direct managers are caring and will try to help wherever they can. That means a lot and has counted for so much.

Pay is terrible. Really bad. People have left there in order to work in other minimum (or close enough to be considered) paid jobs with the lower level of stress.

It could be a great place to work but the lack of money has a very, very poor impact on overall mood of workers. Very basic job but with very high expectations.
Pros
secure
Cons
low pay
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Overall rating

3.1
Based on 137 reviews
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3.1Work/Life Balance
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