Oh boy, where to start?
I applied and was accepted for role as a content review analyst with Accenture, working on a project for a big social media brand back in July 2018 then left in November 2019. It was a brand new project with a brand new office so their was a great feeling at the start that even at associate/ analyst level, you felt like you were really a part of something important. Everyone who I started on the project with were amazing, supportive and the management were super too!
Until about January 2019, when things started to go downhill...
I will try not go on massive tangents so here's some pro's and con's to digest:
1. Perfect first job (but not for the faint hearted)
2. Top notch talent across the board from analyst's to TL's
3. Good benefits such as provided wellness program and coaching, discount card, seasonal outings/parties, free things now and then.
4. Good facilities such as: Modern eating area with a large kitchen area. Restrooms are spacious and clean, a relax room with massage recliners,meeting rooms and quiet rooms also.
5. Decent location that is a 5 minute walk away from a gym, convenience store and cafes.
6. Public transport is good with the office near a Luas Green line station and bus stop. Office is near the main motorway too.
1. The salary is just bad, for the kind of job that it is. On top of that, their were months where your pay was messed up on payday due to 'technical errors' or whatnot and you would not receive the rest of what was owed to you until the following month so if you have sky high bills/rent, avoid this job. It's not guaranteed you will receive your full pay at the end of every working month! It caused unnecessary stress and anxiety on all levels for everyone when it happened.
2. Management got progressively bad as the months went on. As of the nature of the role, their was always changes going on in the project and when changes happened, management would not make the rest of who work on the project aware of them til the last minute, which ultimately causes confusion and frustration. Communication was poor, even with monthly meetings where your team gets to sit down and talk with one of the managers, you say one thing and they say another thing, make false promises etc. I guess it's a corporate thing.
3. Their is no canteen/free food, only snacks.Their is a small office marketplace where you can buy lunch/dinners/sweets/drinks but the prices for some of the products were a rip off. You're better off bringing in your own food/go to the local store I mentioned in the Pro's.
4. The commute. My god the commute. Now I speak negatively on this as I live in the Northside of Dublin and the office is in a part of the Southside. If you live in the Southside of Dublin,grand but if you live in the Northside, please consider the commute you might have to make on a daily working week basis.(Including weekends)
The commute to work was one of the few top main reasons why I left the job. When I started off it was okay, a 1hr - 45mins to 2hr - 30mins commute home, I adapted to it fairly quickly I was use to long commutes in the past and had no troubles. Obviously from the commute time I don't drive I would use public transport to get to work and back home. I'd take the bus into the city centre then get off and onto the Luas. Sounds liveable but not really when you have horrible experiences over a 1 and a half year period of time. Experiences such as harassment and discrimination.
Yeah okay, to be expected on public transport now and then but on long commutes over 2 hours? It's not worth it. On top of that, the company for a period provided a company bus for nonsocial hour shifts (Early morning/ late night shift) for workers who relied on public transport to get to work/ go home but wouldn't run due to nonsocial hours. It made getting to work/getting home from them shifts much better and hassle free for awhile until cracks and problems occurred and the company postponed the service. Personally, on a few incidences, unfortunately I was never picked up from the company bus at a designated rendezvous point which resulted in me getting to work late and having to stay back to make up for the time that was not my fault, and when being brought home their were two times where the company bus let me off at the wrong designated stop and wouldn't help me, leaving me to walk on me own, in the dark in a area that is not particularly safe after midnight. I know their is not much the company can do with workers commute's but it does to a degree affect a workers relationship with their job.
5. Work/Life balance is difficult with rotational shifts(including nightshifts, please consider that too) and monthly schedule changes.
6. Working hard after a good period of time will reward you with still working in the same role and having to fight for a higher up role/promotion which can cause conflicts and bad relations with coworkers
7. You don't have a designated work desk which results in awkward situations of 'desk territorial' coworkers who think a certain desk has their name on it even thought it doesn't, like seriously.
8. Last but certainly not least: It is NOT an inclusive workplace. I could go on about why it is not from my experience but it's too personal for a job review, but a word out there for people with disabilities: Consider what I wrote for this job review title.
Overall, it is a grand job for someone starting off their working life/career path. I'm sure Accenture is a super company to work with in other industries such as tech, research etc. but for community operations they have alot to improve on.