American Airlines

American Airlines Employee Review

Customer service

Customer Service Agent (Current Employee) - Dublin Airport, County Dublin - 16 May 2022

Great place to work, hours at great but it would be nice to have the chance for a fixed schedule instead of the shift changes every month without knowing what to expect.People is great to work with and there is a sense of belonging that it’s amazing. We are all new hires and have fixed term contract of 6 months; scary to don’t have anything lay out after that. Will be great for the company to keep employees and not having to spend a lot in training but in improvement. Lots of responsibilities apart from check in with reports and paperwork.

Ratings by category

5.0 out of 5 stars for Work/Life Balance

5.0 out of 5 stars for Salary/Benefits

2.0 out of 5 stars for Job security/advancement

5.0 out of 5 stars for Management

5.0 out of 5 stars for Culture

Was this review helpful?

View all 4,901 reviews

Similar reviews

Same role

Pleasant environment

Admin/Customer Service Representative (Former Employee) - Providenicales, Turks & Caicos, Islands - 24 January 2016

working with the staff / customers alike has been an educational and uplifting experience for me. the job gave me the opportunity to create tight knit connections with staff and customers.

Was this review helpful?

It was a great place to work in.

CONTACT CENTRE AGENT (Former Employee) - Dublin - 23 February 2020

Great people of different nationalities. Training provided. Fair system. Opportunities for promotion. Travel discounts. It was a pleasure to work in this place.

Was this review helpful?

fun place to work / great privileges for employees and also french and family

executive desk agent (Former Employee) - Dublin - 14 March 2019

I worked for American Airlines for 13 years and it was not the best paid job I ever had but the job I would still be doing if the financial crisis and fuel prices didn't force them to close the European centre