APCOA Parking
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APCOA Parking Customer Service Representative hourly salaries in Ireland

Salary estimated from 8 employees, users, and past and present job advertisements on Indeed in the past 36 months.
Average salary
€10.71 per hour
Meets national average
Salary Distribution
€5.35
€16.10
Reviews about Pay & benefits for Customer Service Representative at APCOA Parking
3.0
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serious workplace
Management does great work,but the salary is quite low.
Sometimes I feel bad at work because the work envoirement is not clean and I often feel bad smells.
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3.0
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Helping Customers
I enjoyed helping customers and tried to make sure they had an happy parking experience with us, I always tried to go out my way to keep them happy and customers appreciated my help and friendliness
Pros
Free parking
Cons
12 Hour shifts
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3.0
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Primary job involves lone working. Therfore job requires instant appraisal and decissions
A typical day would involve arriving at a rail station, log in on hand held device - phone. Then patrolling the car park checking Pay and Display machines for correct operation. Check vehicles for non-payment of parking charges and illegal parking.

Check for damage and theft to cars and report problems to BT police and APCOA Parking. Also, check for damage to rail and company property such as signage and pay and display machines and reporting to APCOA Parking and the Rail Booking Office.


Make a record of each station visit, such as time of patrol, total occupancies eg disabled bays, premier bays and standard parking numbers. Also, lighting, lining, etc.


Deal with customers problems such as using Pay and Display machines, long stay parking and penalty charge notice issues.

Also, answer questions relating to the rail company, such as times of trains, problems with cancelled or late trains.


Having come from an engineering/electrical background I have learned many skills in regards to dealing with the public, such as answering their questions and issues in a polite and confident way. Also, how to handle conflict situations.


As far as the management are concerned, because the job is based around lone working they tend to leave me to my own devices.

The same applies to my co-workers. They are rarely seen except at the occasional meeting usually involved around instruction in the use of equipment or customer handling.


The hardest part of the job is probably dealing with abuse and confrontation.


The most enjoyable part of the job is getting praise for
 - more...
Pros
Working in an outside environment.
Cons
Promotion limited. Repetition in the job, not much chance of doing other jobs within the company
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How much does a Customer Service Representative make at APCOA Parking in Ireland?
Average APCOA Parking Customer Service Representative hourly pay in Ireland is approximately €10.71, which meets the national average.
Salary information comes from 8 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.
Please note that all salary figures are approximations based upon third party submissions to Indeed. These figures are given to the Indeed users for the purpose of generalised comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures.