Primary job involves lone working. Therfore job requires instant appraisal and decissions
Customer Services Assistant (Current Employee) – Luton, ENG – 28 February 2015
A typical day would involve arriving at a rail station, log in on hand held device - phone. Then patrolling the car park checking Pay and Display machines for correct operation. Check vehicles for non-payment of parking charges and illegal parking.
Check for damage and theft to cars and report problems to BT police and APCOA Parking. Also, check for damage to rail and company property such as signage and pay and display machines and reporting to APCOA Parking and the Rail Booking Office.
Make a record of each station visit, such as time of patrol, total occupancies eg disabled bays, premier bays and standard parking numbers. Also, lighting, lining, etc.
Deal with customers problems such as using Pay and Display machines, long stay parking and penalty charge notice issues.
Also, answer questions relating to the rail company, such as times of trains, problems with cancelled or late trains.
Having come from an engineering/electrical background I have learned many skills in regards to dealing with the public, such as answering their questions and issues in a polite and confident way. Also, how to handle conflict situations.
As far as the management are concerned, because the job is based around lone working they tend to leave me to my own devices.
The same applies to my co-workers. They are rarely seen except at the occasional meeting usually involved around instruction in the use of equipment or customer handling.
The hardest part of the job is probably dealing with abuse and confrontation.
The most enjoyable part of the job is getting praise for helping customers.
Working in an outside environment.
Promotion limited. Repetition in the job, not much chance of doing other jobs within the company