Written by Technical Support Advisor Apple (Former Employee) from Cork on 30 September 2019
The Day you arrive
-You have to be on time to pickup the calls
-You have to provide a fantastic customer service satisfaction to the customer and also respect the SLA .
-The metrics of sea is vital
_Training development every two weeks and meeting with your manager in a team every week to discuss about the improvement and dissatisfaction happen - more...
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At home Advisor
Written by Technical support agent (Current Employee) from Waterford on 12 July 2019
Work life balance at Apple is tough but manageable. Make sure you have a separate working environment where you can close the door and step away from. The salary at Apple is very good, not quite great for the pressure of day to day calls in my opinion but is a good starting point. Benefits are great with discounts internally and externally (hotels, - more...