Service and support Admin (AppleCare) (Former Employee) – Cork – 9 May 2018
The job is so stressful, and the management are not fair with people. The discount they give to the employees was good. The money should have been 3K more at that time. I liked the fact that they have a health cover and the fact that they pay for the family of the employee when he dies during his employment.
At Home Technical Advisor (Current Employee) – Limerick – 15 April 2018
As an AppleCare Technical Advisor, my role is to support customer with issues both software and hardware they experience with iPhones, iPads, iPods, Watch, Beats, iMac, MacBook Air & Pro, and Apple Tv. I use probing skills (acknowledge, align, assurance) to identify the root of their issues and detailed troubleshooting to help resolve.
Not what I would say you would imaging very lonely working from home
At Home Advisor (Former Employee) – Westmeath – 13 April 2018
Very hard to meed demands of APPLE , customers expect sun moon and stars and love feeding back even if you have done best for them. Not much scope for progression as there always seems to be a reason why your not suitable for the JOB ...Loads of ladder climbers in here only waiting to pounce and report you so they can be seen to shine ....hardest part of job customers never happy ....best part of job when your off calls ......loads of I LOVE APPLE employees ......Management ........very few I could say that are real people all Apple Brain washed ......
You don't work for Apple, you LIVE for Apple. That should be the company motto. A bully boy culture from the top down, and most are victims. Evolved very fast from a great environment to one where you felt less and less part of a company and more like part of a cult. However, its evident that plenty of people buy into that.
General Operative (Former Employee) – Cork – 23 February 2018
Aside the long hours not too bad of a job considering the time it allows one to have free every other week. Asides most positions in production being very repetitive it can be interesting in areas like rework.
Temporary and very little notice period when ending contract.
Enterprise Advisor (Former Employee) – Cork – 19 February 2018
management is an absolute joke, all they know how to do is to tell you what your numbers are and they think they are doing a great job by micromanaging people, and they will harass you about spending 1 minute (yes 1 minute) over the course of a month too long in break. Managers are incompetent, and all career advancements are all based on your numbers and personal favourites .....it is completely irrelevant if you are actually good at your job or not, and the people who gets promoted are all the bad eggs
Fraud Prevention (Current Employee) – Cork – 12 February 2018
No comment yet, because I'm still working in this company, I think it's not ethic to talk about your current employer. I think the most important thing is "depends on what department you are in", you can't say all bad or all good.
Tier 2 Senior Advisor GER (Current Employee) – Cork, Irlanda – 30 December 2017
He trabajado en el departamento de Apple Care como Customer Support Advisor, en Febrero 2017 promocionado a Senior Advisor, contrato indefinido y a tiempo completo.
Como iTunes Store Advisor ofrezco soporte técnico y servicio al cliente a los clientes del iTunes y App Store de Apple vía teléfono, chat e email sobre cuentas y facturación, descarga de adquisiciones/compras, autorizaciones y muchas otras categorías. Tengo que seguir pautas y procedimientos estándar que me ayudan a responder a nuestros clientes. Hay un énfasis en resolver preguntas frecuentes tan rápido y efectivo como posible - pero también en reconocer problemas más complejos y escalar estos asuntos de acuerdo a su naturaleza.
Como Tier 2 Senior Advisor tambien enseño a los nuevos advisors come tienen que hacer su trabajo y los goles de la empresa.
Seguro medico privado, sistema de pensiones y acciones de la empresa, pago puntual, transporte subvencionado, modernos ambientes, propio iMac y telefono
AppleCare mac+ Tier2 Technical Support Advisor (Former Employee) – Cork – 26 November 2017
i learned how to get along with multiple different styles of management, since my manager seemed to change every month. the training prepares you a bit for everyday life, however, most knowledge is what you acquire yourself on the job.