Apple
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Apple Employee Reviews

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Ireland246 reviews

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3.8Work-life balance

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Stressful & no career development

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Depends of the department it could be a stress and messy. No career development from home. Salary isn’t good enough. Apple discriminate people who work from home as they cannot change their position. It’s good for an entry level but I don’t recommend to stay here, especially if you work from home.
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Was great not so much anymore

Was I initially a great place to to work, salary is great as are the benifits as well as paid sick leave, medical etc. New policy shift that if you want to move department or progress into management taken away unless you are willing to move to Cork. Micromanagement is rife and need to explain why a call takes over 12 minutes or gif forbid you go to the loo.. Apple needs to look at its policies again and as soon as I can I will be leaving

Pros

Great pay and benefits plus the discount is great

Cons

No progression, micromanaging and some very toxic teams
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Bad place to work in reality. Big Company Name but will eventually drag you down.

Apple is a cult and is suffocating. I have been here for 3 years and have had no room to grow and I am actually going backwards. You have constant meetings about progression but I feel they have already given up on me. It's all about stats and numbers are the only thing that counts. I have looked for a rotation job in another department but have heard nothing back yet. Perhaps its just my department but I cannot free my mind and i am stick in this loop of doing the same task over and over again trying to be nice.

Pros

Nice canteen

Cons

No room to grow. Micro Management
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environnement de travail agréable

super pour apprendre le milieu du service client, manager de proximité à l'écoute

Pros

repas trés peu cher
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Loved it

I was in on contract for a few months, loved every minute of it. WAs sorry to leave. Very diverse and got to deal with colleagues in the UK, CA & SF.
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Ok place to work

Not good pay but the work is easy so it’s fine. After a while it’s too boring … as there is no room to grow you need to change department or move on to other company.

Pros

Discount in products and flexible working hours

Cons

Boring and repetitive task, not room to grow
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At-home iOS advisor with apple support

Paid very well at €16 an hour, in the role of at-home iOS advisor. Fast-paced high pressure call centre job, often only 7 seconds between calls. Management expect great performance with the ability to efficiently handle a vast array of problems on the spot while keeping customers happy and simultaneously logging the interaction in software. I didn't mind the fast-paced multitasking required but had to quit as I found it a very emotionally labourous and draining job. I would only recommend these phone advisor positions to those able to keep distanced from the customers' emotions, as they will often unload baggage and direct dissatisfaction with the company toward you.

Pros

Work from home, Good pay €16 per hour, Health and dental insurance, Broadband reimbursement and funding for gym membership.

Cons

No in-person interaction with colleagues, Customers have high (often unrealistic) expectations of service and are easily disappointed, Very high emotional labour required, like most call centre jobs.
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Zero Progression - Saving money with internal 6 month contracts

Absolutely zero progression. All internal roles are 6month contracts then you rotate back to old role and they fill it with a new person so they don’t have to pay any employee an increase for a permanent role. It’s a way of keeping all support staff stuff in a rut. I personally think they are trying to push a mass exodus of internal Apple customer support staff so they can farm out the work to 3rd party vendors in other countries. This would mean less salaries and benefits paid out.A huge population of Apple employees have been WFH for over 10 years now but they have recently brought in new rules that any upward progression would require hybrid working in Cork. They have loyal hardworking staff who live in Donegal, Cavan, Mayo etc that can in no way do a daily commute to Cork even for one day a week. It’s shocking and shows how out of touch the leadership in Ireland is.Seems to just be a way for them to justify the money spent on the campus now.Only positives from the role are the health benefits.
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Fast paced

Good place to work if looking for something temporary, can be let go at any point. No contract givenFast paced factory work, physical work 12 hour shifts long days.. Money is more than other factories

Pros

4 days off

Cons

Long hours
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Loved every minute

I was a part of the college organisation at Apple and loved every minute of it. Very nice management over all and were always ready to help! I would strongly recommend to anyone wanting to start in tech
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Extremely stressful demanding.

Your scope of support will be huge, you will receive ridiculous trainings that won't make you ready for the job, since their mentality is "learn as you work. Any job in Apple Care will be the most stressful job you have ever had. The demanding is too much. The interest for the mental health of the advisor is ZERO. You will finish your shift so exhausted that you won't be able to do anything else. You will get mostly depressed throughout the experience, but you will find hard to start looking for another job because you have no energy. There is no amount of money that worths your depression. Apple is a company that promote employee's wellness but the truth is that they have no interest in your wellness, but what they care about is only stats. You will find very hard to have a career unless you have friends inside. When you want a promotion, the management will set up an interview for you, but in most cases they already know who are going to hire, there is no respect for you in this circumstance, but they call you for the internal interview only because legally must give you the chance if you have the skills requested. Working in Apple Care would ruin your life and would make you feel powerless. People take very easily a nervous breakdown. If you have the chance and you are not desperate, choose another company to work for, don't make a terrible mistake.

Pros

Amazing benefits.

Cons

Not fair interviews and careers, It's a mafia, Awful trainings, You are only a number, Extremely stressful wide scope of support, Absolutely avoid a department where you get calls
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Excellente entreprise

Environnement positif et chaleureux. Tout le monde est valorisé

Pros

Paie, produits, actions en bourse, repas etc

Cons

Na
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Fun

Fun place to work and good flexibility a calm environment and discount on products but found it hard to meet deadlines and to keep coming up whit ideas
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Un stress permanent

Pour une période d’un an c’est très bien. Pour venir faire un peu de sous facile mais ne vous laissez pas embringué pour une carrière. Bref nos produits sont au top, la façade est belle et il vaut mieux s’en tenir à ça si on ne veut pas se dégoûter de la marque un conseil restez clients.

Pros

De très beau locaux, un cadre exceptionnel avec une cantine au top, la gym, un centre médical génial, et de nombreux autres avantages, Salaires vraiment intéressants, augmentation annuelle quasi systématique.

Cons

Un stress permanent, des targets difficilement atteignables, on nous demande de pousser en permanence même si nos Advisors sont déjà à bout, on a notre propre maladie professionnelle « the Apple syndrome », je ne compte plus le nombre de burn out, le nombre de gens sous anti-depresseur, ils ne tiennent pas compte du feed-back, politique d’inclusion et diversity les haut cadre sont tous Irish.
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General Operative

A job that even a monkey could perform, even with more concentration. The hours seem to take forever and the experience gained is not going to be useful for other jobs, nor is there any possibility of growing in the company from this role.

Pros

The facilities are amazing and your trench mates are often very helpful and friendly.

Cons

- Manufacturing employees seem like third-rate citizens. - There is no job stability at all, you can be informed any day that your contract is finished and you won't be back the following week.
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Loved working with this company

Good people, typical call center culture with the right management and attitude you will excel. You are rewarded for the work you do. You will get out of it what you put into it.

Pros

Salary and benefits with career growth possible

Cons

Career growth only possible if you chose to work on site WFH is severely limited
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Sympathique mais stressant

Charge de travail importante et clients pas toujours polis

Pros

Nombreux cadeaux d’entreprise mutuelle

Cons

Difficile d’évoluer
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Amazing

RAS c’est l’entreprise parfaite, un exemple pour tout le monde
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Repetitive and boring

People know what they're getting into with this job, it's either this or Applecare starting out. High turnover of staff as the job is highly repetitive, stressfully brain cell reducing data content to process, and constant targets.

Pros

benefits

Cons

targets, data content, lack of progression options
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Not bad

Good job,nice benefits ,cheap food good quality the bigest problem is that today youre there and tomorow they fire you because they dont need you anymore

Pros

food, benefits

Cons

no permament
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Supportive and friendly

I’ve had no issues making friends here and all the HR team are so helpful regarding training and making sure you’re supported throughout your contract. Even as an internal contractor it’s been great to work here so far.
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Overall rating

Based on 11,061 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
4.1 out of 5 stars for Salary/Benefits
3.7 out of 5 stars for Job security/advancement
3.7 out of 5 stars for Management
4.1 out of 5 stars for Culture
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