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Apple Employee Reviews for Administrative Specialist

Job Title
Administrative Specialist2 reviews
Location
Ireland2 reviews
Found 2 reviews matching the search
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5.0
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Challenging workplace, good salary, very good benefits. Management helpful with the willing to help the employees to feel at ease in the working place. Possibility of growth.
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4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
At Apple Online Store my responsibilities were to ensure all reports and daily activities were addressed within specified Service Level Agreements (SLAs). Take full issue ownership, including Customer Outreach, via phone or email.
Manage order maintenance and administration tasks, E.G Process Order Admendments, Returns, etc.

Identify and escalate emerging customer issues; proactive role in ensuring high customer satisfaction level are consistently maintained.

I used SAP, GCRM, Agent Toolbox, Excel and Boss as working tools.
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