Apple Employee Reviews for Technical Advisor
Technical Advisor12 reviews
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Nice company to work for. Management were excellent. The calls did get very stressful for me and it didn't take long, probably was a fault on my part as I tend to take calls very personally. The calls can go on for quite some time but you don't take a vast number of calls a day. Also you have the possibility to work from home, it didn't suit me very well. Overall fabulous company to work for. Highly recommended.
Benefits, working from home
Calls can get stressful
Spent 9 months as a technical advisor for iOS devices. Good experience for dealing with customers issues. Strictly adhered to metrics, warnings given if metrics slipped.
As an AppleCare Technical Advisor, my role is to support customer with issues both software and hardware they experience with iPhones, iPads, iPods, Watch, Beats, iMac, MacBook Air & Pro, and Apple Tv. I use probing skills (acknowledge, align, assurance) to identify the root of their issues and detailed troubleshooting to help resolve.
Stuck at home
It's a big corporation so it's typical as most. Management in my experience is poor. There are so many levels of management that responsibilities just trickle down and if you're on the front-line you get the words off a person in management a few levels above you. Wage and benefits are decent. Operates on shift work on 3 month rotations so you can say goodbye to social life as planning things come second to the job.
benefits, progression within company if you want a manager role
shift work, no down time, strict schedule to follow, isolated
Malheureusement pour une entreprise comme Apple, il est impossible de s'y développer en tant qu'être humain et social. Si vous êtes loin de votre famille ou avez une santé fragile, peu importe, vous travaillerez jusqu'à l'incapacité totale. Il y a très peu d'empathie de la part du management en ce qui concerne l'individualité des employés à ce sujet.
Avantages sociaux et médicaux sur le site
Peu de flexibilité au niveau des congés et congés-maladie inexistants
The company has a very strong internal culture and networking system that requires the employee to embrace in order to succeed. Middle management is not usually aligned with the core principles though.
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