A typical day at work would be taking calls all day long, helping people and making sure they are satisfied at the end of the call.
I learned to deal with a variety of technical and non technical issues regarding Apple products (iPhones, iPads, iPods, etc...) on the phone and while managing a short time resolution for every customer. I learnt how to create follow up for some cases and work with other Apple groups in order to give the best response to the customer.
Regarding the management, I have like a special schedule adherence that I have to respect for calls, break, lunch, etc... I gather all the cases which aren't resolved but see with my customers when we can call each other if we need to create follow-ups for their issues. I can provide my contact details also for special cases in order for them to contact me if needed.
I have a very good relation with my co-workers because even though it is a one man job, we share feedback about issues or about inside problems which could impact us or our customers.
free medical insurance, discounts
shift continuously changing