Apple Employee Reviews
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Overall Apple seems like a great place to work as a full time permanent employee. But as a contractor you will be treated differently. Contractors are expected to perform at the same level but without access to the necessary tools to complete basic tasks in their role. And will be penalised when basic tasks cannot be completed. In IS&T itself, attitudes to contractors are very unhealthy and conducive to a passive aggressive and bullying workplace. Management styles for mid level managers are outdated and counter productive. In some examples frightening behaviours that suggest mental health issues by both managers and staff. Dept/Company culture and not following human Resources best practices and or legislation remain to be a huge risk for the business brand. In 6 months I witnessed 4 different melt downs, and I am aware of 3 people who walked out of their roles because of manager behaviours. Very disappointing!
Work life balance at Apple is tough but manageable. Make sure you have a separate working environment where you can close the door and step away from. The salary at Apple is very good, not quite great for the pressure of day to day calls in my opinion but is a good starting point. Benefits are great with discounts internally and externally (hotels, in stores online etc) as well as health and dental insurance provided. Job security is a given with such a large and thriving company but advancement is slow as the company has plateaued (July 2019). Management is good at Apple provided you are not passed pillar to post between different managers. Job culture is good but could be a lot better for AHA's as we are not really thought of (out of sight out of mind). Some advisors have set up their own social clubs and get very involved with volunteering in their area.
The company demands 200% of you and gives you 300% back. You will build a new family and friends for life. Work is stressful and very demanding but all the benefits that are given really show you how much the company cares for its employees.
Salary, Benefits, the people
Stressful, extremely fast paced
Nice company to work for. Management were excellent. The calls did get very stressful for me and it didn't take long, probably was a fault on my part as I tend to take calls very personally. The calls can go on for quite some time but you don't take a vast number of calls a day. Also you have the possibility to work from home, it didn't suit me very well. Overall fabulous company to work for. Highly recommended.
Benefits, working from home
Calls can get stressful
1-Huge turnover, people can't take has much as they ask 2-Bad management, if not the worst in the world 3-split week-end are regular thing, so you really can't plan ahead 4-Very poor treatment of basic employee: for them you are only a number, and they will let you know it's the case!!
No consideration from upper management-huge turnover-no life balance.
Extremely good benefits and good pay. Nice to work within a team of mobile workers, however there is never a real connection so you do constantly feel like you are working on your own. Management are quite oblivious to everything except the overall score of each worker and do not really care for the advisors but only if their customers are appeased.
Benefits - Discounts
Management - Disconnected from Colleagues
The payroll team in Apple, Cork is one of the worst places i have ever worked. They treat the employees like slaves and there is a lot of favouritism going on. There is a blame-shifting technique that managers and team leads master and follow without a pinch of guilty. If you love your life, then run away from this place. They boast about how much they care about their employees but it is all a white lie. 3 employees resign from a particular team within 3 months because of the manager. If you think about complaining to the HR or ER team, forget about it. The HR team is shady to an extend i can't even explain. They are rude and insensitive and are worse than con artists. The perks that you receive in Apple will not sum up to the stress and depression yo undergo in that place. There is zero work-life balance and the payroll analysts go home every day at 6 or sometimes 7 (remember that the shift ends at 4.30). The management boasts about the lack of micromanagement but that is a big white lie. They monitor everything you do and use that against you. Dont even think about taking sick leaves when you are on probation because they will surely use that against you. There is no training or induction for you and you are supposed to do work from the day of your joining and higher management dont seem to care even if you complain about it unless something goes wrong. And when something goes wrong, get ready to take responsibility because they want scapegoats.
Long work hours, Blame shifting policy, No work life balance, Immense work pressure, Favouritism, No training, No respect or recognition, Expected to work and take responsibility for the mistakes of management.
Many managers at Apple are not properly trained and don't have a college education or executive education which makes them unable to understand the real problems, some times is better being friend than having real talent: hence many bad mid-level managers. Apple is a great company but if it wants to grow even more it will need a professional body of employees.
Apart from the role it's self, being part of the company was a fantastic experience as the company culture is very cool and the onsite catering facilities are excellent. Parking in Cork city centre isn't great at all when you have to pay 8 euro a day to park on the top floor of Carrolls quay which can be a little dodgy dependng who is sleeping in the doorway of the car park since homelessness has sadly spiked.
Excellent catering services
Super busy - not enough hours in the day
Spent 9 months as a technical advisor for iOS devices. Good experience for dealing with customers issues. Strictly adhered to metrics, warnings given if metrics slipped.
Very good people to work with - knowledgeable, committed, professional. Know their areas of expertise well. Do tend to be focused in a narrow frame of reference only. And you'll need to work across time zones with California a lot.
Very good lunches!
Somewhat halted progress, in career development, cloudy updates. Very high pressure on numbers, even when rationale is invalid. Cork is not big enough, but Apple makes it enough surprisingly. Work culture is a given by them.
Amazing benefits, great environment
0 payment raise, cloudy options, no real career development