A typical day is being shouted at and treated like a moron, and that is just the customers, the "management" are worse.
I learned that you may have a supervisor or management title, but you are not trained for that position to the same standards of any other similar sized company.
The management need to be fully, and properly trained to run a department and deal with staff professionally. Not trained by the previous manager who obviously would like to see the place fail, and who they themselves had improper training.
the culture is competition between staff and other departments, which is a good idea, but has turned into sabotage and mockery over mistakes.
people generally get along with each other, with a select few frivolously logging complaints to chase a promotion and demean the competition.
The hardest part of the job is getting everything done within your shift, i would describe it best as not choosing what needs to be done, but choosing what you want to be giving out for not doing.
The most enjoyable part of the job is the weekends when little to no managers are around, and you can just get on with your work, because you are an adult.