Driven by technology, differentiated by experience, powered by people.
We design, deliver and differentiate customer service on behalf of some of the world’s most respected brands. Our successful, long-term partnerships in the UK & Ireland include BMW, Renault, Firebox, Microsoft, the Department for Transport (DfT) and Harley Owner’s Group. Globally, we employ more than 44,000 people at 100 locations, across 5 continents, speaking 35 languages to support millions of our clients’ customers – every day, at any time, through every device and in the manner they expect.
Customer service is about technology, because constantly evolving technology is driving up customer expectations and has the power to simplify service delivery for you. So naturally we support your customers and your need for competitive advantage.
Customer service demands experience, because service is one of your most valuable brand assets and becoming more complex to deliver. Differentiated by our experience, we are global, take a long-term perspective and have know-how across the customer journey. So we’re your partner for the duration.
Above all, customer service is about people, because service is a human thing even if it’s delivered by a robot. And its people that apply technology, draw on experience, and add value. Our enterprising spirit means we’re defined by our people, who deliver effectively in the face of the unpredictable, shape the future, and drive global consistency as well as individual nuance.
Driven by technology and differentiated by experience, we will ensure you perform. But powered by people we will also help you transform. – less