I worked on Night shift from 7pm-12/8pm-12 Mon-Fri, aswell as day shifts in the summer time.
I mainly worked nightshift while studying for my degree. I learned a lot about Retail as it was my first job in Retail. During the summer I worked earlier shifts in the warehouse and on the shop floor. I gained valuable experience in customer relations. It linked in with studies as a designer. For example A client would come to a designer with a problem and the role of the designer is to come up with a solution to this problem whilst keeping aligned with each of the clients specifications.
This can be compared to many situations you may be faced with working on a shop floor of a D.I.Y Store. Customers will have questions and queries on how to complete a specific task and what specific tools are needed. You offer direction and advice to assist in fixing this problem and personally I get great satisfaction from seeing a happy customer at the end of the day.
The management is B&Q’s main issue. In the store I worked in; the managers were comparable to a certain German dictator. My responsibility was with front end, which I enjoyed at first, as I had daily interactions customers and felt a great sense of worth. However, as the job went on my work became more unappreciated. They would “promote” people, but leave them on the same pay as a regular cashier.