I spent 11 years working withing this Organisation, From the early MBNA days, right through to the changeover to Bank of America and more recently Avant Card.
while most of my time was spent in the Collections department, I also have experience working within the Management/supervisor roles.
I gained a vast amount of experience in dealing with groups of people and how to adjust from been a team member to moving to a supervisory role. I was given adequate training on this and also used my own initaive to built strong rapport with management and associates alike.
I found that the hardest part of the Job was sometimes having to give feedback sometimes not positive to associates, however once it was established where there errors were made, it was easier to look at how they could better themselves and prevent these mistakes from happening again.
The most enjoyable part of my Job, was always when our targets were met, and you were able to reward associates with time off in lieu of their efforts.
Benefits, ability to grow within the company
very few, sometimes working late nights during summer was tough.