Good Company, Opportunities Have Become Limited
Helpdesk Call Agent/Fraud Response Team (Former Employee) – Dublin – 9 October 2018
I am fully QFA(Qualified Financial Adviser) as of July 2017
have worked on both the operations(back office) side and the customer to customer helpdesk & query side.
I have also been part of a project Team to identify Fraudulent transactions & cancel fraud payments before leaving customers account. If unsuccessful we also made our best effort to recoup the customers funds.
Currently my day to day tasks include processing, ordering, re-issuing, & cancelling Business Credit Cards.
I am in direct contact with the Companies themselves for any requests or queries.
I also compile MIS reports & QA of all work carried out by the Team on a Day to Day basis.
I like to work here as staff are treated well & fair, but opportunities are becoming more limited, with robotics systems being rolled out.
Also there are very few employee incentive schemes.
Comfortable Working Environment. Job Security
No Free Lunches. No Colleage Rewards. No incentives i.e. bonus, gifts, promotions etc. Very low focus on employee moral, which I feel is vital.