Bank of Ireland Employee Reviews
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It has changed dramatically through the years. It was once relationship driven now more computer focussed.
Business Manager (Former Employee) - Roscommon - 8 July 2022
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The most useful review selected by IndeedTypical Day was based in front of a computer, hardest part of the job was trying to get loans approved for people. Most enjoyable part was relationship building
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No Opportunities
Customer Service (Former Employee) - Co Wexford - 1 July 2022
To work here they want you to have qualifications but you never get to use them and the Management I worked didn't have any 3rd level qualifications. There is a Yes Man culture with management and they are quiet clickie. You cant take annual leave as when you start you are at the bottom of a big list and the summer is mainly gone. If you get invited to a wedding you might not get the day off if its already taken on the list. In Branch Banking the work is mainly Monkey See Monkey Do. You will be given training but not enough so you will be left feeling like a fool on occasion. Mainly contract staff now unless you build a special relationship! and get made permanent. I would not recommend leaving a job to come work here and if you do work here just use it for experience and leave at 2 years and try find something decent as otherwise they will take your good years and make you decide to "Take the Package" once you have kids and a mortgage.
Pros
you get paid
Cons
Cant take annual leave when you need, not a nice atmosphere, No Job Security realistically with banks going digital
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Rubbish place to work
Customer Advisor (Former Employee) - IE - 29 May 2022
Worked there previous and bulling place to work. Poor management and poor training of managers. Not good about maternity leave and work life balance..
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None
Customer Service (Former Employee) - Dublin, County Dublin - 26 May 2022
Horrible staff and management, gave me horrible abuse and was just over all not a good experience very bad and dragged staff down, my main manager gave me an awful time very bad experience
Pros
None
Cons
Disgusting management
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Great place to work
Case Manager (Former Employee) - Ifsc - 24 May 2022
Great place to work lovely team of people not fast paced at all and relaxed. Salary is not great and will take a long time to get a decent salary. If you are looking for an easy number go for it
Pros
Easy laid back atmosphere
Cons
Salary
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Bad place,no proper process, politics
Technical Support Specialist (ServiceNow) (Former Employee) - Dublin, County Dublin - 29 April 2022
Bad place,no proper process, politics, promoting friends instead of hard working people Management is very poor Bad work culture Improvement is not encouraged. People are not willing to learn or embrace new things
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great as an entry level position but no career progression
payments (Former Employee) - Dublin, County Dublin - 14 April 2022
Great when you start but soon you realise that its not a great place to work, increased workload the longer you are here with no increase in pay. No benefits, very poor systems , no career progression opportunites
Pros
good overtime, on site canteen
Cons
very outdated and poor performing systems, salary is very poor for the workload, no progression, dont want to promote people, nearly impossible to get any sort of payrise
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Be ready for a challenge
Bank Official (Former Employee) - Dublin - 28 March 2022
Good place to work but starting off the money is just ok. Calls are recorded and it's very easy to fail a call if you are not completely focused on what you are doing.
Pros
Colleagues are lovely
Cons
It's not what you know but who you know
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BOI- Bristol
Mortgages Sales Consultant (Former Employee) - IE - 27 March 2022
Disappointing management and senior team that have let many employees down and gave me the worst experience ever. I do not recommend it for the purpose of growing and progressing and learning as you work. I am grateful to have gone through this experience cause what doesn’t break you always makes you stronger.
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Avoid at all costs
Call Centre Agent (Former Employee) - Dublin, County Dublin - 9 February 2022
Terrible terrible salary for the immense work load and the managers and line managers co conspire to undermine workers and harvest a toxic environment
Pros
None
Cons
Everything
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Jobs at Bank of Ireland
If you're ambitious, motivated in financial services and sales, this is definitely the career for you
Bank Official (Former Employee) - Operations centre Cabinteely - 11 January 2022
Good vibrant organisation to work for with promotion if you're ambitious, also they offer various schemes to join including a pension scheme which you contribute to through your salary
Pros
Subsidised canteen, pension scheme
Cons
Can be stressful, very slow progression
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Fun
Business Analyst (Former Employee) - Dublin, County Dublin - 15 December 2021
Good place to work. Flexible working options. Good support to learn and switch between roles. Salary isn't great and progression is slow. Good management
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Great staff
Office Administrator (Former Employee) - Dublin, County Dublin - 8 December 2021
Most of the staff were very friendly and helpful. Flexible hours. A number of changes in location but the city centre locations were very convenient.
Pros
Flexitime friendly staff location
Cons
A number of location changes
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Accuracy and Great Attention to Detail Needed
Data Entry Operator (Former Employee) - Dublin, County Dublin - 4 November 2021
I found my working experience at Bank of Ireland was very pleasant, colleagues really friendly, Management and staff were very polite and very helpful in any advice I needed, I thoroughly enjoyed my time with them. I always looked forward going to work everyday, I would definitely recommend Bank of Ireland to anyone.
Pros
Overall experience was excellent. Pay very good.
Cons
None
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Paid time off
Fraud Analyst (Former Employee) - Dublin, County Dublin - 14 September 2021
Being from the United States, I was thrilled to be offered 12 weeks paid time off my first year. They were understanding, as its part of their culture to have life outside of your job.
Pros
Community atmosphere
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Poor workplace culture and no permanent opportunities
Case Manager (Former Employee) - mespil - 20 July 2021
Contracted 12 months Applied for 15 jobs (both externally and internally) Feedback from HR extremely poor and no follow up. Told there is no possibility of to apply as contractor. Would not recommend anyone to this company if contracted and looking for permanent position.
Pros
Close to city centre
Cons
Poor training, poor team collaboration, hierarchical. HR are not helpful
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It's a job
Welcome Advisor bank clerk (Current Employee) - Co Cork - 29 May 2021
Interview was misleading. The job entails much more than what one is led to believe. Machines very old fashioned. Nothing is explained properly to staff. Way too many changes on a weekly basis. No commission for sales
Pros
None
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Lots to learn. Super intense.
Loans Collections Associate (Former Employee) - Kilkenny - 22 March 2021
Management left much to be desired. Team leader was very arrogant. Customers super temperamental. Training was haphazard. I did not feel supported at all during my time there.
Pros
Free lunch, kind colleagues
Cons
Horrible management and customers
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Always challenging and ever changing
Collections Correspondent (Former Employee) - Limerick - 13 January 2021
Customers phone enquiring about finance rates. You agree on an acceptable rate Completed a credit application and arrange approval/decline Follow up with documentation adhering to strict anti money laundering and customer identification procedures. Always working under time pressure and meeting customer expectations. Great satisfaction in meeting customers needs and booking the deal. The pace of change and new procedures were always challenging.
Pros
Company car, expenses, good salary
Cons
Mostly in a self employed mode.
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Busy and Underpaid
Customer Service Advisor (Former Employee) - Dublin - 27 July 2020
The job itself is not too difficult although you need to be prepared to deal with unpleasant customers and difficult situations. Strict deadlines to meet everyday and overall overworked for just above minimum wage position.
Pros
Canteen on site, ongoing compliance training
Cons
Understaffed, no pathway for progression, management biased
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Good work life balance
Regular Office hours and work life balance
Nice team
And interesting projects
Hours were regular and overtime optional
Various teams working in same area
Pros
Hours
Cons
Office
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Ask a question about working or interviewing at Bank of Ireland. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.6 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.5 out of 5 stars for Management
3.4 out of 5 stars for Culture
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