Bank of Ireland Employee Reviews
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Busy and Underpaid
Customer Service Advisor (Former Employee) - Dublin - 27 July 2020
Indeed featured review
The most useful review selected by IndeedThe job itself is not too difficult although you need to be prepared to deal with unpleasant customers and difficult situations. Strict deadlines to meet everyday and overall overworked for just above minimum wage position.
Pros
Canteen on site, ongoing compliance training
Cons
Understaffed, no pathway for progression, management biased
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Poor workplace culture and no permanent opportunities
Case Manager (Former Employee) - mespil - 20 July 2021
Contracted 12 monthsApplied for 15 jobs (both externally and internally)Feedback from HR extremely poor and no follow up. Told there is no possibility of to apply as contractor. Would not recommend anyone to this company if contracted and looking for permanent position.
Pros
Close to city centre
Cons
Poor training, poor team collaboration, hierarchical. HR are not helpful
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It's a job
Welcome Advisor bank clerk (Current Employee) - Co Cork - 29 May 2021
Interview was misleading. The job entails much more than what one is led to believe. Machines very old fashioned. Nothing is explained properly to staff. Way too many changes on a weekly basis. No commission for sales
Pros
None
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Lots to learn. Super intense.
Loans Collections Associate (Former Employee) - Kilkenny - 22 March 2021
Management left much to be desired. Team leader was very arrogant. Customers super temperamental. Training was haphazard. I did not feel supported at all during my time there.
Pros
Free lunch, kind colleagues
Cons
Horrible management and customers
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Always challenging and ever changing
Collections Correspondent (Former Employee) - Limerick - 13 January 2021
Customers phone enquiring about finance rates.You agree on an acceptable rateCompleted a credit application and arrange approval/declineFollow up with documentation adhering to strict anti money laundering and customer identification procedures.Always working under time pressure and meeting customer expectations.Great satisfaction in meeting customers needs and booking the deal.The pace of change and new procedures were always challenging.
Pros
Company car, expenses, good salary
Cons
Mostly in a self employed mode.
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Good work life balance
Regular Office hours and work life balance
Nice team
And interesting projects
Hours were regular and overtime optional
Various teams working in same area
Pros
Hours
Cons
Office
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Good Learning
Good place to work and having more scope for leaning.Good team work.Collabrative things.Things move slowly because of regulations.Work from home facility is there .Work life balance if good.
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I did not enjoy working for BOI
Bank Assistant (Former Employee) - Various - 12 April 2020
I worked with bank of Ireland for 10 years. I found this company to lack organisational ability and offered little or no opportunities to employees who wished to better themselves or seek promotion.
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Great place to work
Welcome Advisor (Former Employee) - South County Dublin - 27 March 2020
I enjoyed my time in BOI, learned loads and the experience was invaluable. Great company to work for. Management were mostly great with a few exceptions as per every company. Great company for advancement and my colleagues were brilliant.
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Excellent place to work
Mobile Support Specialists (Current Employee) - Drogheda, County Louth - 10 March 2020
Good place to work, excellent pay rates, friendly welcoming staff,convenient location, good work life balance. Am still working here now .............
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Jobs at Bank of Ireland
Productive workplace
Credit controller (Current Employee) - Dublin - 16 February 2020
Bank of Ireland is very good place to start your career in finance. In the bank there is a lot of space to grow and in one year that i am in the Bank i can tell i learned a lot about finance, and that will definitely help me in the future career.
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Great to work for . Good benefits .
Bank Assistant (Former Employee) - Dublin - 6 February 2020
Worked with a team . Fast paced but always support when needed . I worked shift so had plenty of time off to enjoy life also. Worked with great people and salary was good with benefits.
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No work life balance.
Deputy Team Lead Mortgage Maker (Former Employee) - IFSC, County Dublin - 24 January 2020
Management style & overall management team need to enter the 21st century. No work life balance, little understanding of life outside of the bank. No opportunities for working from home, part time work or job sharing. A lot of very highly skilled mothers have left their employment because of these issues. It needs to be addressed if women are ever expected to stay in the workplace. Although it is not just a problem in bank of Ireland, it is particularly prevalent from 20 years experience working there
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Excellent
Senior Automation Test Analyst (Former Employee) - Dublin - 7 January 2020
I loved working with Bank of Ireland. It is a very good firm. Got chance to work on multiple projects with different skill sets required. They offer wonderful opportunity in terms of working and learning parallel.
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Boi risk
Predictive Modelling Analyst (Current Employee) - Dublin - 7 December 2019
Good hours, amazing management, great co-workers. Perfect place if you have a family or want an amazing work-life balance. Cons to that is you aren't improving, and the skills you learn here are not sufficient enough to keep you as a competitive candidate in the future. You will never be outside your comfort zone
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Good
Service Architect, NTT DATA Services Ireland/Noida (Current Employee) - IE - 26 November 2019
Good company to work with nice work culture, goof work life balance,Good management, less salary, Good work culture, good paid leaves good experience.
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stressfull
Assist customer (Current Employee) - Dublin - 9 November 2019
To much gossip no hands in action, and you will be evaluated not by your work or achievement but for what other people say about you, their system is make for you to fail, o matter how good you are or how brilliant solutions you can give, what maters the most is just to be a sheep, no complaint or give ideas for better customer experience.
Pros
non
Cons
many
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Staff friendly and helpful. Not so sure about management.
SWITCH OPERATOR (Former Employee) - IE - 6 November 2019
I worked during a time where staff and the bank union were at loggerheads with management. The staff were really good to me a newbie who was only there for a matter of a few months. However it was stressful due to the poor atmosphere due to the union and management troubles.
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Best
Treasury Analyst (Former Employee) - IE - 24 October 2019
Best company to have worked for though it needs a lot of restructuring as costs are high so generally pay can be on the lower end of the scale. overall great culture
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Challenging and productive environment
Senior Bank Official (Former Employee) - Dublin - 23 October 2019
Whether you work in branch sector , in Operations or in IT , you can be sure of a busy and fulfilling day. There is a strong culture of teamwork in offsite facilities. Branches have changed a lot in the past few years and the most difficult part of the job there is to manage the expectations of customers in a changing digital environment.
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Good place of work
Digital Customer Advisor (Former Employee) - County Meath - 10 October 2019
I really liked working in the branch, as one day is never the same. Things are different in every branch. The staff where friendly in general. Company' employment benefits are very good, but if you are on temporary contract, it is harder to avail of all of them.
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Ask a question about working or interviewing at Bank of Ireland. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.7Work/Life Balance
3.4Salary/Benefits
3.3Job security/advancement
3.5Management
3.5Culture
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