Welcome advisor (Former Employee) – IE – 30 July 2018
I thoroughly enjoyed working for Bank of Ireland. i enjoyed dealing with the customers and assisting there daily needs. I worked along side management when new staff members where employed to train them in on the systems and help them along the way of there yearly probation. There was many changes in the banking system in which computers and machines replaced staff. Alot of elderly customers found it hard with the change and there was a limit of how much we could assist them.
Bank Official (Former Employee) – Droim Seanbhó, County Leitrim – 2 November 2018
Loved all aspects of the work.....customer service, product sales, cashier etc..actively encouraged and given time off to avail of courses offered in order to upskill or learn about new product arriving on the market.
Bank of Ireland is a great place to work, They are very friendly and fair, you are rewarded for hard work. They believe in furthering education and there are multiple course available for staff to take to enhance their skills and develop their career.
Welcome Advisor (Former Employee) – Fermoy, County Cork – 15 August 2018
I worked with Bank of Ireland on a Summer internship. It was a great learning curve for me, but the bank I worked in was very old fashioned and allot of workers didn't like the change of automation or welcoming new employees.
Operations and Audit Specialist (Former Employee) – Dublin – 23 July 2018
The staff that helped our school bank were incredibly friendly, efficient and easy to work with. We learned about how banks operated and again I got experience selling and promoting the bank to students in my school.
Helpdesk Call Agent/Fraud Response Team (Former Employee) – Dublin – 9 October 2018
I am fully QFA(Qualified Financial Adviser) as of July 2017
have worked on both the operations(back office) side and the customer to customer helpdesk & query side.
I have also been part of a project Team to identify Fraudulent transactions & cancel fraud payments before leaving customers account. If unsuccessful we also made our best effort to recoup the customers funds.
Currently my day to day tasks include processing, ordering, re-issuing, & cancelling Business Credit Cards.
I am in direct contact with the Companies themselves for any requests or queries.
I also compile MIS reports & QA of all work carried out by the Team on a Day to Day basis.
I like to work here as staff are treated well & fair, but opportunities are becoming more limited, with robotics systems being rolled out.
Also there are very few employee incentive schemes.
Comfortable Working Environment. Job Security
No Free Lunches. No Colleage Rewards. No incentives i.e. bonus, gifts, promotions etc. Very low focus on employee moral, which I feel is vital.
excellent opportunities for learning and advancement
bank official (Former Employee) – Ashbourne, County Meath – 13 February 2018
i was acting customer service manager in a retail branch. my typical day involved managing staff in the office, running the office on a day to day basis, dealing with customer queries, helping the manager organise sales meetings, dealing with all compliance procedures.
lots of opportunites and experience
i was an acting assistant manager but on a lower pay scale.
Enterprise Programme Manager (Current Employee) – South Dublin, County Dublin – 12 January 2018
Collaborating with business banking to effectively meet the needs of local markets with the mutual benefit of delivering sector relevant events within community. Developing and delivering content in the process. Must be very organised Management of 3 staff Work culture is improving within the bank with strong value being embedded My commute from Tipperary to Dublin Meeting so many people and seeing your products being successful
Customer Service Advisor (Former Employee) – Waterford – 26 October 2017
Overall I enjoyed my experience in the bank. However some days it could be extremely hard and tiring work. Management were always extremely helpful whenever a situation arose that I was unable to deal with. I learned an awful lot in my short time in the bank and it has given me many skills that I feel I can apply to any job in the future.