excellent opportunities for learning and advancement
bank official (Former Employee) – Ashbourne, County Meath – 13 February 2018
i was acting customer service manager in a retail branch. my typical day involved managing staff in the office, running the office on a day to day basis, dealing with customer queries, helping the manager organise sales meetings, dealing with all compliance procedures.
lots of opportunites and experience
i was an acting assistant manager but on a lower pay scale.
Enterprise Programme Manager (Current Employee) – South Dublin, County Dublin – 12 January 2018
Collaborating with business banking to effectively meet the needs of local markets with the mutual benefit of delivering sector relevant events within community. Developing and delivering content in the process. Must be very organised Management of 3 staff Work culture is improving within the bank with strong value being embedded My commute from Tipperary to Dublin Meeting so many people and seeing your products being successful
Customer Service Advisor (Former Employee) – Waterford – 26 October 2017
Overall I enjoyed my experience in the bank. However some days it could be extremely hard and tiring work. Management were always extremely helpful whenever a situation arose that I was unable to deal with. I learned an awful lot in my short time in the bank and it has given me many skills that I feel I can apply to any job in the future.
Welcome Advisor (Current Employee) – Connacht – 23 September 2017
I've been working with BOI for the last few months while they implement the move to self service and half day cash services in branch. I received no training whatsoever and was expected to hit the ground running. Every day is a challenge when dealing with customers who are told they can only access part of their account balance due to cash counters closing, who are made to cancel a DD or SO online, or who have to give notice to withdraw over 5k. In my opinion the branch staff are there to take the abuse and get on with it for a poor salary. The job itself has become somewhat easier since the changes have taken place, however my colleagues and I still receive daily complaints from irate customers, with some personal attacks. Most of my time is spent showing customers how to use the self service devices, setting up new accounts and registering customers for 365 Online. The afternoons are usually very quiet as customers just use the devices without requiring assistance. In my current branch, the staff get on very well and pull together for the sake of getting a job done but the workplace culture of BOI and the supposed perks and progression routes they advertise, are non existent. For a younger person, it is not ideal as there are no outlets or potential for staff events.
Staff get on very well, work is relatively easy once you get settled, working hours are not very long.
No consideration for staff, poor salary, no social events or potential for networking.
Manager (Current Employee) – Dublin – 4 September 2017
Customer Centricity prevails. Strong work ethic within teams and across channels. Supportive culture - of self, team and all work colleagues. Focus on personal and professional development - consistent support available in this regard.
Business Analyst - Migration (ACBS) (Former Employee) – Dublin – 27 July 2017
A typical day at work is Exceeding my goal and this is paramount.
What have learned - Do not give excuses but learn and make corrections.
Management in BOI - Have always work to details and loyal to my employer.
My last employer (BOI)The workplace culture is one of the best have experienced.
Hardest part of the job - I will not call it the "hardest part of the job" but learning on the job. There are days the target looks impossible but as a professional Business Analyst, research is my weapon and have always used it to combat a bad day and it as never failed me.
Enjoyable part of the job - When I achieve and exceed my goal as a professional Business Analyst in a project.
Risk and Operations Analyst (Current Employee) – Dublin – 10 July 2017
Bank of Ireland really don't value their staff. Their workplace culture is almost non existent and it can be difficult to get credit for the work you have completed. Neither show signs of changing any time soon.