Bank of Ireland
Bank of Ireland Employee Reviews
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Featured review
Bank of Ireland selected this as a representative review
Productive and Professional Environment
Manager (Current Employee) – Dublin – 4 September 2017
Customer Centricity prevails. Strong work ethic within teams and across channels. Supportive culture - of self, team and all work colleagues. Focus on personal and professional development - consistent support available in this regard.
Good place of work
Digital Customer Advisor (Former Employee) – County Meath – 10 October 2019
I really liked working in the branch, as one day is never the same. Things are different in every branch. The staff where friendly in general. Company' employment benefits are very good, but if you are on temporary contract, it is harder to avail of all of them.
Fast moving environment with opportunities to learn and and progress
Partnership Manager (Former Employee) – Tallaght, County Dublin – 16 September 2019
Great opportunity to learn and upskill yourself in banking. opportunities for further education and qualifications. Career progression possible if you put work in.
Over qualified for the role
PMO SENIOR BUSINESS ANALYST (Former Employee) – IFSC – 10 September 2019
This was a contract role - Over qualified for the role - Job was not what I was expecting however I needed the job at the time. The programme going on was huge and would have been interesting if you were involved in the meat of the work.
productive and friendly environment to work in with the option to move to different departments
Customer Service Advisor (Current Employee) – Dublin – 20 August 2019
i work in the business online department and help customers with businesses or employees working in the business with payment queries. I also help them navigate through the online website when it comes to organising accounts that they have.
i love my job i give 110% to all i do
Bank Official (Current Employee) – kilkenny – 10 August 2019
I love the people the staff the fast pace an ever changing queries but my heart is in weddings and events an i want to persue it i love to organise and plan i feel im good at this an know i can excel in this role
Great place to work
Business UAT Test Analyst - CBSP (Former Employee) – Dublin – 12 June 2019
I was employed as a DRC working on Core Banking Systems Project. The management & team ensured that there was a healthy work culture, promoting an agile & unified approach to the project.
Elements of the project were difficult at times but support from management & colleagues was there in abundance.
Elements of the project were difficult at times but support from management & colleagues was there in abundance.
Pros
Salary, Project, Management
Cons
Location, Commute was difficult
Productive, non-stop environment.
Group Loans Administration and Mortgage Operations (Former Employee) – Dublin – 10 April 2019
Was a good place to work, but lack of staff motivation began to create a few bumps in the road. Staff where great and fun to work with. Heavy work load everyday.
Pros
Great staff, good hours, subsidized canteen
Cons
Early mornings, heavy work load, lack of motivation
Morale has diminished over the last five years.
Lending Official (Former Employee) – Cashel, County Tipperary – 20 March 2019
With a new CEO in place, I hope Bank of Ireland will rebuild Staff confidence and morale which in turn will transfer back to our Customers. Our customers are our Bread and Butter and our lifeline
Progressive workplace
Personal/Business Credit Adviser (Former Employee) – Kilkenny - Dublin – 7 March 2019
If you are willing to roll up your sleeves and get stuck in, this can be a good place to work. With various locations available, travel times can be reduced. salaries vary depending on experience and grades. There are good educational supports available within the company.
Pros
subsidised canteen, good senior management
Cons
shift work timimgs can change to meet changing business needs
Terrible - avoid at all costs
Business Advisor (Current Employee) – Ireland – 3 March 2019
Worst place I have ever worked. No respect for staff and zero emphasis on promotion based on merit. No formalized training on entry to role, expected to learn on the job.Bullying environment where management use policy to create a toxic environment for staff members. Performance assessment metrics are subjective (not formalized) and open to manipulation by team leaders. A number of staff are on long term stress leave and management make no efforts to resolve causes of work related stress.Promotions are not based on merit. Easily influenced people who will not challenge status quo ineffective processes or unfair treatment of staff members. Zero staff morale/protections in place and no desire to make the environment a efficient, effective, and motivated workplace.
Pros
Salary is comparative with market rates
Cons
IT in dark ages, management uneducated and uninformed, no respect for staff.
Digital Costumer Service
Digital Customer Service (Former Employee) – St Louis High School, Rathmines – 25 February 2019
This was a Transition Year project in accordance with the school. It was an interesting experience helping different students setting up their accounts. Nice team structure and good arrangement
Good Place to work
Test Manager (Contract) (Former Employee) – Dublin – 1 February 2019
It was a good place to work and had the opportunity to learn new things from Bank of Ireland. A day in the Bank of Ireland starts with a busy schedule because I was handling multiple teams located in different countries with different time zones. I learned to handle the remote team in different countries with different culture and different time zones. The hardest part of the job was test data management. I need to rely on the third party for test data and generation of test data is complicated
Pros
Good environment
Cons
Long hours
not the greatest
personal lender up to 65k (Former Employee) – Dublin – 29 January 2019
moving within BOI is difficult. salary moving internally doesnt go in line with the role.
they do provide great training and other education
systems are out dated
they do provide great training and other education
systems are out dated
Pros
education
Cons
salary and progression
Productive and good place to work
Customer Service Full Banking (Former Employee) – Dublin Ireland – 10 January 2019
Signing in on the computer and checking all jobs needed to be done for the day. You can find a job were you are looked after very well.
Excellent management . Workplace culture up beat and good, The hardest part of the job is dealing with irate customers and trying to get them to listen to what you are telling them.helping customer to find what they want and sending them off happy.
Excellent management . Workplace culture up beat and good, The hardest part of the job is dealing with irate customers and trying to get them to listen to what you are telling them.helping customer to find what they want and sending them off happy.
Pros
work conditions very good
Cons
can be asked to work Christmas day
flexible working in multiple roles
Branch Assistant (Former Employee) – Ireland – 8 January 2019
Learn in role, on job.
Could work on management in all areas between colleagues to work together, staffing numbers would assist in this area also.
Large amount of information to be learnt in all areas, fast paced roles in which you must be willing to be flexible in working.
Could work on management in all areas between colleagues to work together, staffing numbers would assist in this area also.
Large amount of information to be learnt in all areas, fast paced roles in which you must be willing to be flexible in working.
Can be stressful due to staff shortage .
Bank Official (Current Employee) – Kildare – 3 December 2018
The banking sector is changing with the times. There is however a shortage of front line staff to assist with customer expectations. Customers expectations are changing as is the way that banking is progressing. It is becoming more automated and less paper transactions.
Pros
Job security
Cons
Lack of staff.
Great Bank to work for
COLLECTIONS AGENT (Former Employee) – Kilkenny – 17 November 2018
Bank of Ireland are very good to their staff. They are very supportive when it comes to extra education and will cover the costs of the QFA exams and give extra annual leave as study days.
Good place to work
Bank Official (Former Employee) – Droim Seanbhó, County Leitrim – 2 November 2018
Loved all aspects of the work.....customer service, product sales, cashier etc..actively encouraged and given time off to avail of courses offered in order to upskill or learn about new product arriving on the market.
Pros
Uniform
Cons
Late evenings