Bank of Ireland
Bank of Ireland Employee Review
Busy and Underpaid
Customer Service Advisor (Former Employee) - Dublin - 27 July 2020
The job itself is not too difficult although you need to be prepared to deal with unpleasant customers and difficult situations. Strict deadlines to meet everyday and overall overworked for just above minimum wage position.
Pros
Canteen on site, ongoing compliance training
Cons
Understaffed, no pathway for progression, management biased
Ratings by category
3.0 out of 5 stars for Work/Life Balance
1.0 out of 5 stars for Salary/Benefits
1.0 out of 5 stars for Job security/advancement
2.0 out of 5 stars for Management
2.0 out of 5 stars for Culture
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Same role
No Opportunities
Customer Service (Former Employee) - Co Wexford - 1 July 2022
To work here they want you to have qualifications but you never get to use them and the Management I worked didn't have any 3rd level qualifications. There is a Yes Man culture with management and they are quiet clickie.You cant take annual leave as when you start you are at the bottom of a big list and the summer is mainly gone. If you get invited to a wedding you might not get the day off if its already taken on the list.In Branch Banking the work is mainly Monkey See Monkey Do. You will be given training but not enough so you will be left feeling like a fool on occasion.Mainly contract staff now unless you build a special relationship! and get made permanent.I would not recommend leaving a job to come work here and if you do work here just use it for experience and leave at 2 years and try find something decent as otherwise they will take your good years and make you decide to "Take the Package" once you have kids and a mortgage.
Pros
you get paid
Cons
Cant take annual leave when you need, not a nice atmosphere, No Job Security realistically with banks going digital
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Same roleSame location
None
Customer Service (Former Employee) - Dublin, County Dublin - 26 May 2022
Horrible staff and management, gave me horrible abuse and was just over all not a good experience very bad and dragged staff down, my main manager gave me an awful time very bad experience
Pros
None
Cons
Disgusting management
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Same location
Bad place,no proper process, politics
Technical Support Specialist (ServiceNow) (Former Employee) - Dublin, County Dublin - 29 April 2022
Bad place,no proper process, politics, promoting friends instead of hard working peopleManagement is very poorBad work cultureImprovement is not encouraged. People are not willing to learn or embrace new things
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Ratings by category
3.6 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.5 out of 5 stars for Management
3.4 out of 5 stars for Culture
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