Bank of Ireland
Bank of Ireland Employee ReviewBusy and Underpaid
Customer Service Advisor (Former Employee) - Dublin - 27 July 2020
The job itself is not too difficult although you need to be prepared to deal with unpleasant customers and difficult situations. Strict deadlines to meet everyday and overall overworked for just above minimum wage position.
Pros
Canteen on site, ongoing compliance training
Cons
Understaffed, no pathway for progression, management biased
Ratings by category
3.0Work/Life Balance
1.0Salary/Benefits
1.0Job security/advancement
2.0Management
2.0Culture
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productive and friendly environment to work in with the option to move to different departments
Customer Service Advisor (Current Employee) - Dublin - 20 August 2019
i work in the business online department and help customers with businesses or employees working in the business with payment queries. I also help them navigate through the online website when it comes to organising accounts that they have.
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Digital Customer Service (Former Employee) - St Louis High School, Rathmines - 25 February 2019
This was a Transition Year project in accordance with the school. It was an interesting experience helping different students setting up their accounts. Nice team structure and good arrangement
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Same location
Good work life balance
Regular Office hours and work life balance
Nice team
And interesting projects
Hours were regular and overtime optional
Various teams working in same area
Pros
Hours
Cons
Office
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Ratings by category
3.7Work/Life Balance
3.4Salary/Benefits
3.3Job security/advancement
3.5Management
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