Bank of Ireland
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Bank of Ireland Employee Review

Great place to work

5.0
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
27 March 2020
I enjoyed my time in BOI, learned loads and the experience was invaluable. Great company to work for. Management were mostly great with a few exceptions as per every company. Great company for advancement and my colleagues were brilliant.
Ratings by category
4.0
Work/Life Balance
4.0
Salary/Benefits
4.0
Job security/advancement
3.0
Management
4.0
Culture
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3.0
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15 August 2018
Same role
Welcome Advisor (Former Employee) - Fermoy, County Cork
I worked with Bank of Ireland on a Summer internship. It was a great learning curve for me, but the bank I worked in was very old fashioned and allot of workers didn't like the change of automation or welcoming new employees.
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3.0
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23 September 2017
Same role
Welcome Advisor (Current Employee) - Connacht
I've been working with BOI for the last few months while they implement the move to self service and half day cash services in branch. I received no training whatsoever and was expected to hit the ground running. Every day is a challenge when dealing with customers who are told they can only access part of their account balance due to cash counters closing, who are made to cancel a DD or SO online, or who have to give notice to withdraw over 5k. In my opinion the branch staff are there to take the abuse and get on with it for a poor salary. The job itself has become somewhat easier since the changes have taken place, however my colleagues and I still receive daily complaints from irate customers, with some personal attacks. Most of my time is spent showing customers how to use the self service devices, setting up new accounts and registering customers for 365 Online. The afternoons are usually very quiet as customers just use the devices without requiring assistance. In my current branch, the staff get on very well and pull together for the sake of getting a job done but the workplace culture of BOI and the supposed perks and progression routes they advertise, are non existent. For a younger person, it is not ideal as there are no outlets or potential for staff events.
Pros
Staff get on very well, work is relatively easy once you get settled, working hours are not very long.
Cons
No consideration for staff, poor salary, no social events or potential for networking.
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3.0
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
27 July 2020
Customer Service Advisor (Former Employee) - Dublin
The job itself is not too difficult although you need to be prepared to deal with unpleasant customers and difficult situations. Strict deadlines to meet everyday and overall overworked for just above minimum wage position.
Pros
Canteen on site, ongoing compliance training
Cons
Understaffed, no pathway for progression, management biased
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