Bank of Ireland Employee Review
Morale has diminished over the last five years.
With a new CEO in place, I hope Bank of Ireland will rebuild Staff confidence and morale which in turn will transfer back to our Customers. Our customers are our Bread and Butter and our lifeline
Ratings by category
Customers phone enquiring about finance rates.You agree on an acceptable rateCompleted a credit application and arrange approval/declineFollow up with documentation adhering to strict anti money laundering and customer identification procedures.Always working under time pressure and meeting customer expectations.Great satisfaction in meeting customers needs and booking the deal.The pace of change and new procedures were always challenging.
Company car, expenses, good salary
Mostly in a self employed mode.
The job itself is not too difficult although you need to be prepared to deal with unpleasant customers and difficult situations. Strict deadlines to meet everyday and overall overworked for just above minimum wage position.
Canteen on site, ongoing compliance training
Understaffed, no pathway for progression, management biased