Bank of Ireland Employee Reviews for Customer Service Representative
Customer Service Representative15 reviews
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The job itself is not too difficult although you need to be prepared to deal with unpleasant customers and difficult situations. Strict deadlines to meet everyday and overall overworked for just above minimum wage position.
Canteen on site, ongoing compliance training
Understaffed, no pathway for progression, management biased
i work in the business online department and help customers with businesses or employees working in the business with payment queries. I also help them navigate through the online website when it comes to organising accounts that they have.
Signing in on the computer and checking all jobs needed to be done for the day. You can find a job were you are looked after very well. Excellent management . Workplace culture up beat and good, The hardest part of the job is dealing with irate customers and trying to get them to listen to what you are telling them.helping customer to find what they want and sending them off happy.
work conditions very good
can be asked to work Christmas day
Overall I enjoyed my experience in the bank. However some days it could be extremely hard and tiring work. Management were always extremely helpful whenever a situation arose that I was unable to deal with. I learned an awful lot in my short time in the bank and it has given me many skills that I feel I can apply to any job in the future.
I worked there for 13 years and I had a great time and learned so much. I made so many friends, learned so much, learned how to take up learning new systems from just one lesson. It teaches you how to be well disciplined and how to look after yourself and self manage your work. Attention to detail is very important.
people who we work with, culture
15 minutes for toilet break
Most enjoyable part of the job was my colleagues, great family type team spirit. Was also offered good support in respect to time off and counselling due to illness.
late shifts and pay freeze for majority of my extended term of employment
Work enviorment was very positive, encouragement given by Team Leaders with help on offer when required. Plenty of scope for advancement if ambitious. Typical day at work was spent on the phone, taking bank quiries from customers. Learnt how to problem solve and think on my feet. Co-workers were highly skilled and helpful at all times. Most enjoyable part of the job was helping solve issues for customers
Cash or batch operator Cash ordering and submitting. Responsible for balancing at the end of the day. Foreign exchange - ordering and submitting excess. Meeting people daily at the counter and advising them of products. I learned a lot especially in the smaller branches as I was doing more. I got on well with all the staff. The hardest part of the job was when the cash didn't balance and trying to find the error. The most enjoyable part was meeting people and becoming more confident in myself.
staff nights out
pressure to sell various products
As a customer service agent, I take calls from both business and personal customers requesting information on their accounts. It was a demanding role and could get stressfull at times due to the volumn of calls and customers getting upset about their financial affairs, but it could also be rewarding due to different incentives provided by the management . The teamleaders and management were very helpful and professional. My co-workers were very friendly and helpful. Working with my team made the job enjoyable.
lack of car parking places for work
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