Bank of Ireland Employee Reviews for Customer Service Representative
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Customer Service Representative15 reviews
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Ireland15 reviews
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Busy and Underpaid
Customer Service Advisor (Former Employee) - Dublin - 27 July 2020
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The most useful review selected by IndeedThe job itself is not too difficult although you need to be prepared to deal with unpleasant customers and difficult situations. Strict deadlines to meet everyday and overall overworked for just above minimum wage position.
Pros
Canteen on site, ongoing compliance training
Cons
Understaffed, no pathway for progression, management biased
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productive and friendly environment to work in with the option to move to different departments
Customer Service Advisor (Current Employee) - Dublin - 20 August 2019
i work in the business online department and help customers with businesses or employees working in the business with payment queries. I also help them navigate through the online website when it comes to organising accounts that they have.
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Digital Costumer Service
Digital Customer Service (Former Employee) - St Louis High School, Rathmines - 25 February 2019
This was a Transition Year project in accordance with the school. It was an interesting experience helping different students setting up their accounts. Nice team structure and good arrangement
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Productive and good place to work
Customer Service Full Banking (Former Employee) - Dublin Ireland - 10 January 2019
Signing in on the computer and checking all jobs needed to be done for the day. You can find a job were you are looked after very well.
Excellent management . Workplace culture up beat and good, The hardest part of the job is dealing with irate customers and trying to get them to listen to what you are telling them.helping customer to find what they want and sending them off happy.
Pros
work conditions very good
Cons
can be asked to work Christmas day
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Challenging but rewarding job
Customer Service Advisor (Former Employee) - Waterford - 26 October 2017
Overall I enjoyed my experience in the bank. However some days it could be extremely hard and tiring work. Management were always extremely helpful whenever a situation arose that I was unable to deal with. I learned an awful lot in my short time in the bank and it has given me many skills that I feel I can apply to any job in the future.
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lovely culture and lovely atmosphere but have to work hard
Customer Service Advisor (Former Employee) - Kilkenny City, County Kilkenny - 26 June 2017
I worked there for 13 years and I had a great time and learned so much. I made so many friends, learned so much, learned how to take up learning new systems from just one lesson. It teaches you how to be well disciplined and how to look after yourself and self manage your work. Attention to detail is very important.
Pros
people who we work with, culture
Cons
15 minutes for toilet break
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Great learning Experience
Customer service advisor (Former Employee) - dublin - 20 May 2016
I enjoyed my time with Bank of Ireland as it was my first corporate job and I learned the basics of customer service there.
I worked with excellent leaders and mentors and developed both personally and professionally during my time there.
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Good Team Spirit
Sales and customer service agent (Former Employee) - IE - 11 April 2016
Most enjoyable part of the job was my colleagues, great family type team spirit. Was also offered good support in respect to time off and counselling due to illness.
Pros
a salary
Cons
late shifts and pay freeze for majority of my extended term of employment
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interesting new experience
Customer services official (Former Employee) - Oileán Ciarraí, KY - 4 September 2015
a few of us from my year go selected to be a part of the school bank after interviews and i was selected for customer services. it ran for the school year 2013/2014. it was interesting as i hadn't seen myself working in the area of banking
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Very good work enviorment
Customer Service Officer (Former Employee) - Tallaght Arena Dublin - 15 June 2015
Work enviorment was very positive, encouragement given by Team Leaders with help on offer when required. Plenty of scope for advancement if ambitious.
Typical day at work was spent on the phone, taking bank quiries from customers.
Learnt how to problem solve and think on my feet.
Co-workers were highly skilled and helpful at all times.
Most enjoyable part of the job was helping solve issues for customers
Cons
Pay
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Satisfactory
Customer Services Representative (Former Employee) - Dublin - 8 June 2015
Teamwork was essential
There was an element of stress therefore I was working part time for physical reasons as I have multiple sclerosis
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Great place to work, got on well with staff
Customer Service (Former Employee) - Skibbereen and Cork City branches - 9 January 2014
Cash or batch operator
Cash ordering and submitting. Responsible for balancing at the end of the day. Foreign exchange - ordering and submitting excess.
Meeting people daily at the counter and advising them of products.
I learned a lot especially in the smaller branches as I was doing more. I got on well with all the staff.
The hardest part of the job was when the cash didn't balance and trying to find the error.
The most enjoyable part was meeting people and becoming more confident in myself.
Pros
staff nights out
Cons
pressure to sell various products
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Great Staff and Fun place to work
Customer Service Rep (Former Employee) - The Arena, Tallaght, Dublin - 13 May 2013
I learned a lot in Bank of Ireland, phone manner, work ethic and it had a great staff moral, i learned how to be part of a team and also to work on my own initiative
Pros
great staff, great staff nights out
Cons
always busy
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Boiss
Client Services Representative (Former Employee) - Dublin, Ireland - 13 May 2013
Taken over by Northern Trust 2011, good working environment
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productive and friendly workplace
customer service agent, (Former Employee) - Dublin - 29 June 2012
As a customer service agent, I take calls from both business and personal customers requesting information on their accounts. It was a demanding role and could get stressfull at times due to the volumn of calls and customers getting upset about their financial affairs, but it could also be rewarding due to different incentives provided by the management . The teamleaders and management were very helpful and professional. My co-workers were very friendly and helpful. Working with my team made the job enjoyable.
Pros
friendly enviroment
Cons
lack of car parking places for work
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Ratings by category
3.7 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.5 out of 5 stars for Management
3.5 out of 5 stars for Culture
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