Bank of Ireland Employee Reviews
Found 141 reviews matching the searchSee all 230 reviews
Indeed featured review
The most useful review selected by Indeed
The job itself is not too difficult although you need to be prepared to deal with unpleasant customers and difficult situations. Strict deadlines to meet everyday and overall overworked for just above minimum wage position.
Canteen on site, ongoing compliance training
Understaffed, no pathway for progression, management biased
I've been working with BOI for the last few months while they implement the move to self service and half day cash services in branch. I received no training whatsoever and was expected to hit the ground running. Every day is a challenge when dealing with customers who are told they can only access part of their account balance due to cash counters closing, who are made to cancel a DD or SO online, or who have to give notice to withdraw over 5k. In my opinion the branch staff are there to take the abuse and get on with it for a poor salary. The job itself has become somewhat easier since the changes have taken place, however my colleagues and I still receive daily complaints from irate customers, with some personal attacks. Most of my time is spent showing customers how to use the self service devices, setting up new accounts and registering customers for 365 Online. The afternoons are usually very quiet as customers just use the devices without requiring assistance. In my current branch, the staff get on very well and pull together for the sake of getting a job done but the workplace culture of BOI and the supposed perks and progression routes they advertise, are non existent. For a younger person, it is not ideal as there are no outlets or potential for staff events.
Staff get on very well, work is relatively easy once you get settled, working hours are not very long.
No consideration for staff, poor salary, no social events or potential for networking.
Customer Centricity prevails. Strong work ethic within teams and across channels. Supportive culture - of self, team and all work colleagues. Focus on personal and professional development - consistent support available in this regard.
A typical day at work is Exceeding my goal and this is paramount. What have learned - Do not give excuses but learn and make corrections. Management in BOI - Have always work to details and loyal to my employer. My last employer (BOI)The workplace culture is one of the best have experienced. Hardest part of the job - I will not call it the "hardest part of the job" but learning on the job. There are days the target looks impossible but as a professional Business Analyst, research is my weapon and have always used it to combat a bad day and it as never failed me. Enjoyable part of the job - When I achieve and exceed my goal as a professional Business Analyst in a project.
Bank of Ireland really don't value their staff. Their workplace culture is almost non existent and it can be difficult to get credit for the work you have completed. Neither show signs of changing any time soon.
Few and far between
No workplace culture what so ever
I worked there for 13 years and I had a great time and learned so much. I made so many friends, learned so much, learned how to take up learning new systems from just one lesson. It teaches you how to be well disciplined and how to look after yourself and self manage your work. Attention to detail is very important.
people who we work with, culture
15 minutes for toilet break
Short staffed on a continuous basis Received no training Badly managed Culture of bullying Hardest part of the job is the lack of focus on the customer Most enjoyable part of the job was the work itself and the customers
I was embarrassed to work for them when it came to customer care
I had a great experience there. I just left because I needed to relocate to London. Great staff Amazing kitchen Good facilities In a nutshell, a great place to work. And I would return there.
Nice chilled environment & career opportunities
No day is the same, always very busy. People are extremely friendly and caring, no question is too small. Have made friends for life. People that work for BOI are extremely hard working in my experience.
Nice people, good learning opportunities if you've the time, busy
Interpret data, analyse results using statistical techniques and provide on-going reports; Acquire data from primary or secondary data sources and analyse by using relevant software; Identify, analyse, and interpret trends or patterns in complex data set; Filter and “clean” data, and review computer reports. My greatest achievement during these months is that I could analyse and search data expertly by using Oracle, a kind of data stream software based on SQL (Structured Query Language) which I have never heard before I came to the bank. In fact, it is widely used in all financial areas and it is a basic language for data analytics.
Dealing with customers needs day to day and working as part of a team. Always tried to keep smiling and keep positive with both customers and staff. Alot of changes in banking in past 5 years as like alot of other businesses keeping up to date with technology, self service devices and on line banking. Majority of customers and staff embraced this change and hardest part of job was to keep explaining the Banks reasons for doing day to day banking differently. Most enjoyable part of job for me was meeting all sorts of people in a very busy branch.
Meeting new people
Short staff and machines breaking down