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Barclays Employee Reviews for Collection Agent

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Found 2 reviews matching the search
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5.0
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Time to learn
Excellent atmosphere
Great opportunity to learn about the finance world

It was very busy days, I've get familiar about targets, which I like.
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3.0
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Great atmosphere but hard work
Working days are organized in 2 shifts, the early shift (8.00 16.30) and the late shift (12.00 20.00)
Practically you have to call clients who, for various reasons, don't pay their monthly instalments for their revolving credit cards.

You have to try to recover the arrear immediately through an EPDQ payment system or otherwise try to convince the costumer to make the payment as soon as possible through an effective negotiation.


I've learnt to negotiate with people and give urgency.


The management is very good and are always ready to support you in everything.


The hardest part of this job is to get used to working in an only telephone environment (theorically you should make phone calls all day long), the most enjoyable part instead is the friendly atmosphere and the benefit
Pros
good bonuses
Cons
Long hours, only few and short breaks during the day
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Overall rating
4.0
Based on 5,648 reviews
5
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204
Ratings by category
3.8
Work/Life Balance
3.8
Salary/Benefits
3.5
Job Security/Advancement
3.5
Management
3.7
Culture
Barclays Reviews by Location