Great atmosphere but hard work
Working days are organized in 2 shifts, the early shift (8.00 16.30) and the late shift (12.00 20.00)
Practically you have to call clients who, for various reasons, don't pay their monthly instalments for their revolving credit cards.
You have to try to recover the arrear immediately through an EPDQ payment system or otherwise try to convince the costumer to make the payment as soon as possible through an effective negotiation.
I've learnt to negotiate with people and give urgency.
The management is very good and are always ready to support you in everything.
The hardest part of this job is to get used to working in an only telephone environment (theorically you should make phone calls all day long), the most enjoyable part instead is the friendly atmosphere and the benefit
Long hours, only few and short breaks during the day