Don’t expect to be cared about. You are just a number.
I work within the retail security sector which can be a bit hard at times. You’re constantly on the lookout for potential thieves, some sites can be harder than others, always scolding customers for doing something that they shouldn’t, can have problems with teenagers etc. Gardai don’t seem to care if you need them, store managers can be awful. Don’t ever expect help from anyone higher up i.e. managers etc as they don't want to know about it, but they'll be quick enough phoning you if they need something (there's an English guy in the Dublin control room who is quite sound very nice guy).