No formal training, just asked to read over the policy booklet and then straight onto calls. Manager wasn't very nice or helpful so I felt awkward coming into work some of the time. I was let go once the busy period ended even though I was hired as a permenant staff member.
Good company to work for with huge potential to be better but management reluctant to improve staff benefits and staff moral. The people working here are excellent. A great young and lively team who enjoy working together. It’s the people that make this a good place to work but staff moral is still low. Good career progression if you have a genuine interest in progressing and are a good employee. The company encourages participation in and pays for Insurance exams and gives a free Travel Insurance Policy. Free parking around the building. Company wide pay rises were given each year I was there. There is a lack of benefits however that attract staff to stay with the company long term. Very high turnover of staff in the call centre. Professional business services in the company don't seem to be able to retain good staff due to lack of benefits. No sick pay. No Attendance Bonus. No Healthcare. No sports and social club. No option to work from home. No maternity benefit for staff not employed for five years. Limited flexi time was introduced when I left from 8.30-9.30am. Quarterly team lunches/dinners are organised in addition to charity days to try and boost staff moral but again management seem reluctant to give staff minor benefits that keep them happy long term. The lack of sick pay is a major negative factor amongst the staff and the lack of maternity leave for the female staff is disappointing. The younger people in the company wanted a sports and social club set up to help with staff moral but this was rejected. In general I enjoyed my time working here and it was a goodmore... team to work on as the people were great but the lack of benefits made me look elsewhere.less