Little/no support from management who often seem under pressure from area managers, salary definitely not worth the things you have to deal with e.g. clearing used needles from toilets and dealing with drunk and the like customers especially in city centre stores, poor work life balance due to shift work, low company morale, bad company culture. Changes in the company are coming that will make it more like a deli than a coffe shop.
You do receive excellent training in how to make coffee etc and there are good resources available. Good opportunities to progress.