Capita is a consulting, transformation and digital services business with 56,000 talented people working in three divisions: Capita Experience, Capita Public Service and Capita Portfolio. We’re driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We’re committed –
Life at Capita
We're continuously embedding responsible, sustainable and inclusive business practices through our people plans, community engagement and environmental programmes so we can create better outcomes for the people that work here. At the heart of this is ensuring that we’re creating an open, honest working environment where everyone can be themselves and be respected for the value they bring.
We value people with different aspirations, experiences, and ways of thinking, but what unites us are our shared values. Whoever you are and whatever your background, we want you to be yourself here, at Capita. Our values define who we are, how we work and help us create better outcomes. Open: We are honest, transparent and respectful. Ingenious: We think about what’s possible. Collaborative: We achieve more when we work together. Effective: We care about doing the best job we can.
We do everything we can to make sure that we create an inclusive culture that reflects the diversity of our colleagues, our clients, their customers, and the communities we work in. We're striving to become an even more diverse, inclusive and responsible business, so we need people from all walks of life, with different skills and experiences, and a passion to help us keep getting better. Our employee network groups champion diversity and inclusion, and provide everyone with an open and supportive platform where they can make their voice heard on a wide range of topics such as sexuality, faith, equality, ethnicity and more. We value differences and encourage everyone to bring their ‘whole self’ to work. Whoever you are, we want you to know that you can be yourself here.
As well as standard benefits, we've got voluntary ones too, designed to suit your lifestyle and support your financial, social, physical and mental wellbeing. Our benefits include: 23 days’ annual leave (rising to 27), holiday buyback with the option to buy up to 5 extra leave days, pension scheme, life assurance, dental insurance, private healthcare and online discounts covering retail, health and wellbeing, and leisure.
Opportunities at Capita
Better is a journey of discovery, where we’re always looking to do more, be more and we never settle for good enough. That’s why we need people who ask questions, who want to explore new ideas and challenge perceptions. People who want to know what the future holds and how they can shape it. Our people work across multiple sectors, locations and businesses. Their skills and experiences are unique and wide-ranging. While their backgrounds are hugely diverse, a number of attributes unite them: they are enthusiastic, supportive individuals, motivated by a desire to thrive in their career. We’ll give you the opportunity to put your experience to use, and you’ll take pride in knowing you are instrumental in our success for the future. Our doors are always open to anyone who wishes to gain new experiences, expand their skillset and develop a fulfilling career.
Whether you’re interested in apprenticeships, graduate schemes, or starting a new career and gaining valuable work experience with us in one of our customer service teams, each of our programmes and opportunities are designed to help you gain professional experience and develop your skillset. We’ll challenge you to think differently, solve problems with creativity and push yourself while expanding your horizons. You won’t stop growing and learning once you’re working here either. We’re always looking at ways to help you move around the business, learn something new, gain fresh experiences and grow your career.
Hear it from our colleagues:
Find out what’s it really like to work in a call centre as we discuss common misconceptions about the role.
Diversity & Inclusion at Capita
As a large organisation, we continue to invite fresh perspectives into our work, discover innovative ways to positively impact the world around us, and create better outcomes. We already have a range of employee networks that represent every strand of diversity, to provide a place for people to connect and learn from each other, which anybody can get involved in. These include the Family Network, the Ability Network, Rainbow Alliance (LGBTQ+), Embrace (Race and Ethnicity) and the Multi-Faith Network. We have also recently established a Wellbeing Network and Gender Equality Network in 2021. These networks are led by our colleagues and supported by our executive committee to drive change and conversation across the business, as well as to mark important events, from Black History Month to Pride. We’ve also partnered with The Youth Group to understand the most effective ways of supporting young people currently out of work, whether that’s through employment, internships, mentoring or career development training. On top of that, we have a range of initiatives around training and development to support our colleagues, including specific support for ex-military, reverse mentoring, and different flexible working options. Our colleagues have access to Employee Assistance Programmes, a wellbeing hub, as well as trained Mental Health First Aiders and Wellbeing Champions. We’re part of the 30% Club, which offers mentoring for women to help increase female representation in senior leadership, and as a response to Black Lives Matter, we’ve committed to ensure at least 15% of our workforce at all levels (including 5% Black) are from Black, Asian and minority ethnic backgrounds. Disability Confident: Launched by the Department for Work and Pensions, Disability Confident is a scheme that’s designed to encourage employers to recruit and retain disabled people and those with health conditions. As Level 2 Disability Confident Employers, we’re positive about the skills that people with disabilities can bring to our business.
What do you enjoy about working in Capita Customer Management?