It had improved over time. When I began working, it was for Capita who then gave the contract to IBM. This lasted for a few years until it was then handed back to Capita.
Get to know the company and what they do.
Know what you can bring to the company ( why should they hire you )
Know some examples of complex situation in your previous work and how you helped resolve them
The working hours were good. In the first few years, I worked Monday to Friday between 10am & 6pm.
My shift then changed to 8am until 4pm.