Customer Advisor (Current Employee) – Dublin – 20 October 2019
Nice working environment, good coworkers. But absolute micromanaging, at least in my department. There are things to be improved in the service we provide, they actually asked for every workers opinion which I appreciate. Still not sure if that will change things.
Great Tech company with a lack of focus on the end consumer
CCE (Former Employee) – Dundrum, County Dublin – 10 October 2019
Cartrawler has some of the best Tech qualified personal available in Ireland. Sadly though on the customer front there is a lack of understanding and resources to stem the 30% contact rate and 60% attrition rate.
EA to CFO & Director (Former Employee) – Dublin – 4 September 2019
CarTrawler is an amazing place to work. The offices are bright, there's always something that the social team are working on, lots of positives and a great work/life balance. Highly recommend.
Learning and Development Specialist (Current Employee) – Dundrum, County Dublin – 7 June 2019
The people make it. They are friendly, supportive and hard working. If you like fast paced work with great people and an enjoyable office then this will be the right fit.
Pros
Good benefits package.
Cons
Can be difficult to get to if your not on the Luas or the correct bus route. No Parking offered.
Customer Service Representative (Former Employee) – Dublin – 15 April 2019
Extremely high turnover. Management focus on attracting new staff instead of maintaining current employees. Language speakers have a higher workload and are not compensated for this. You will regret it if you join Cartrawler and speak a foreign language. The majority of top management have left over the last 6 months which is a clear sign there are problems. Agents are micro managed like children and get pulled aside if they spent too long on a toilet break
Customer Service (Former Employee) – Ireland – 23 February 2019
Poor salary for the amount of work you will have to do. Your job won't be appreciate. They will lie to you from the moment you will have your interview. No progression in the company. You won't be treat like a human, you will be a robot and only thing will matter will be the number of work done. Special treatment if you are related with people within the company.
Pros
None
Cons
Everything. Hours. Overloaded with duties, salary and no benefits
Graduate programme (Former Employee) – Dublin – 19 February 2019
Really enjoyed my time there. The Spots & social club is fantastic. Lots of learning opportunity and training. Great opportunity to take on responsibility early in your career.
Scheduling Executive (Current Employee) – Dublin – 18 January 2019
Primary local administrator of CCE scheduling tools Build, coordinate, and accurately maintain advisor schedules, ensuring that shifts are optimally planned to meet the centre’s requirements whilst taking into account the advisor work/life balance.
summer intern (Former Employee) – Dublin – 22 August 2018
Great place to work, very accommodating to any needs. great people and multi cultural also to make it more interesting. expands your network also. very attractive pay.
Poor company to work for, very policital- one to avoid
Analyst (Current Employee) – Dundrum, County Dublin – 19 July 2018
When I first joined there was a fun, hardworking culture where effort was recognised and rewarded.
Now its just a hardworking company devoid of any teamwork, fun or morale among staff amid multiple restructures and people being let go without any exlplanation to those remaining leaving an uneasy feeling across whole departments and the organisation.
Pros It pays
Some good genuine hardworking, clever people
Dynamic, high tech company where you can learn a lot
Nice office space
Cons Doesn't pay well.
Previous selling points to work there around benefits and perks almost completely shelved and rolled back on since I started working there.
Very high pressure- unrealistic deadlines imposed upon your work from mgt who had little knowledge of the scale of task involved. Get it right and your manager did a great job on bringing it in on time, get it wrong and your neck was on the chopping block.
Hugely political organisation- promotions are based on being in the 'in crowd' or having worked previously in a certain online betting company.
Lack of career progression- save you fulfill either or both of the above criteria.
Lack of job security
Genuine,very capable people sidelined- saw multiple instances of workmates being passed over for less well able but politically well connected people.
Poor managment- misguide whole teams or departments along the way to demoralising those working with them without any evident purpose or end goal save for self aggrandisement of mgt.
Your ability to learn is dependent upon the luck of the draw- you canmore... learn as long as you avoid where a bean counter has been wrongly promoted or a former employee of a certain online betting company.
Doesn't take care of staff- long hours, short lunch breaks and weekend work encouraged but to no end for you personally or your career.
Constantly conflicting demands placed upon you and your tasks without any joined up thinking from the top.less
A big corporate that wants to be a cool trendy tech company
Cartrawler Operations (Current Employee) – Dundrum, County Dublin – 25 May 2018
A company that is desperately trying to be many things but not succeeding at any. It wants to compete with the tech companies but cannot offer the same benefits and culture. It has become big corporate and many staff are leaving after many years of service disillusioned.
Cartrawler is a very good place to work. There is a really nice culture with genuinely nice people. Even though it has grown rapidly, it still has the feel of a smaller start up. This does have its down sides, at times there can be an element of disorganisation and fall down in communications. On saying this, this is recognised and improvements are going in the right direction. Cartrawler cares about its people and has a desire to improve. I am proud to work in Cartrawler and would recommend it.
Content Development Manager (Former Employee) – Dundrum, County Dublin – 8 March 2017
Over the last 12 months I have really seen a lack of any real guidance or plan in a number of departments. Departments have gone through multiple structure changes and people have been let o without warning or explanation to those left behind. This created a tense and unfriendly atmosphere with no real team morale. People were asked to completely change roles at the whim of management and did not receive any clear indications to what their goals or targets were and got no proper training in these new roles.
Pros
The people for the most part are sound
Cons
lack of leadership, lack of advancement, very poor benefits, below average pay
Me ha gustado mucho esta experiencia por el sentido de inclusion e integración de la empresa. Los empleados participaban en la toma de desiciones. El ambiente de trabajo era solidario y con amplio sentido de cooperación. El aprendizaje mas valioso obtenido se basa en técnicas de venta y de satisfacción al cliente.
Team leader (Current Employee) – Dublin – 19 May 2016
Amazing place to work, international multicultural and modern environment. The headquarter is in Dublin this means that all the departments are in the same building which is a good opportunity for employee to apply to potential new internal job positions.
Quality Assurance and Automation Team Member (Former Employee) – Dublin – 11 May 2016
I was lucky enough to intern with CarTrawler for three months last year. I learned an incredible amount while also contricbuting to the team, being given responsibility for substantial work. The people I worked with were extremely welcoming and supportive and the atmosphere within the company was supportive, creative and one I hope to return to.