Great colleagues / team and good management. Friendly environment, lots of support. Flexibility, life balance. I am happy to work for Cartrawler, amazing company.

Pros

Amazing people, they respect us.

Cons

Not allowed to work from abroad not even few days per year.

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Insights into CarTrawler

Based on 3 survey responses

What people like

Ability to learn new things
Supportive environment
Inclusive work environment

Areas for improvement

Time and location flexibility
Energising work tasks
Fair pay for job

Nice life balance and culture

Senior Frontend Engineer (Current Employee) - Dublin - 6 July 2020

An amazing company, with a really nice culture. Work in Cartrawler is a great experience. It's a collaborative environment, with a great life balance and flex work hours.

Pros

Nice culture

Cons

No cons

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Nice environment

Customer Advisor (Current Employee) - Dublin - 20 October 2019

Nice working environment, good coworkers. But absolute micromanaging, at least in my department. There are things to be improved in the service we provide, they actually asked for every workers opinion which I appreciate. Still not sure if that will change things.

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Great Tech company with a lack of focus on the end consumer

CCE (Former Employee) - Dundrum, County Dublin - 10 October 2019

Cartrawler has some of the best Tech qualified personal available in Ireland. Sadly though on the customer front there is a lack of understanding and resources to stem the 30% contact rate and 60% attrition rate.

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Great place to work

EA to CFO & Director (Former Employee) - Dublin - 4 September 2019

CarTrawler is an amazing place to work. The offices are bright, there's always something that the social team are working on, lots of positives and a great work/life balance. Highly recommend.

Pros

Work/Life balance

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Great culture

Learning and Development Specialist (Current Employee) - Dundrum, County Dublin - 7 June 2019

The people make it. They are friendly, supportive and hard working. If you like fast paced work with great people and an enjoyable office then this will be the right fit.

Pros

Good benefits package.

Cons

Can be difficult to get to if your not on the Luas or the correct bus route. No Parking offered.

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Business model based on high turnover

Customer Service Representative (Former Employee) - Dublin - 15 April 2019

Extremely high turnover. Management focus on attracting new staff instead of maintaining current employees. Language speakers have a higher workload and are not compensated for this. You will regret it if you join Cartrawler and speak a foreign language. The majority of top management have left over the last 6 months which is a clear sign there are problems. Agents are micro managed like children and get pulled aside if they spent too long on a toilet break

Pros

They higher very skilled and capable staff

Cons

Staff are very disatsified so they leave

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Bad company to work for

Customer Service (Former Employee) - Ireland - 23 February 2019

Poor salary for the amount of work you will have to do. Your job won't be appreciate. They will lie to you from the moment you will have your interview. No progression in the company. You won't be treat like a human, you will be a robot and only thing will matter will be the number of work done. Special treatment if you are related with people within the company.

Pros

None

Cons

Everything. Hours. Overloaded with duties, salary and no benefits

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Fun workplace

Graduate programme (Former Employee) - Dublin - 19 February 2019

Really enjoyed my time there. The Spots & social club is fantastic. Lots of learning opportunity and training. Great opportunity to take on responsibility early in your career.

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Jobs at CarTrawler

See more jobs

Head of Partnerships

Dublin, County Dublin

11 days ago

Data Insights Analyst

Dublin, County Dublin

30+ days ago

VP Business Development

Dublin, County Dublin

30+ days ago

Partner Relationship Manager- French Fluency

Dublin, County Dublin

30+ days ago

Senior Linux System Administrator

Dublin, County Dublin

30+ days ago

Scheduling Executive

Scheduling Executive (Current Employee) - Dublin - 18 January 2019

Primary local administrator of CCE scheduling tools Build, coordinate, and accurately maintain advisor schedules, ensuring that shifts are optimally planned to meet the centre’s requirements whilst taking into account the advisor work/life balance.

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Challenging and repetitive

CCE Sales Customer Service Executive (Former Employee) - Dublin - 11 January 2019

I worked in the very busy CCE dept. dealing with very demanding and challenging customers. I learned a lot about the art of patience and how to be a better communicator. The management changed a lot while I was there and change is good and needed in such an environment. The culture overall of the company is generally good but can always be improved IF management take on board all staff suggestions and implement them. The most difficult part of the job was the ongoing and constant IT and technical issues and overcoming very difficult conversations with upset and irate customers. Generally most of the people I worked with made it a bearable and at times very pleasant place to work.

Pros

Free Health cover after 6 months

Cons

Very long working days and repetitive boring work

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fast paced

Customer operations Team Manager (Current Employee) - Dublin - 28 November 2018

"The work needs to be done and it is fast paced but the balance of hard work and social interaction makes this much easier" Cartrawler has some of the most approachable talented individuals who are all of a similar mindset to do what is best for the company while having fun along the way. If you give 100% there are opportunities galore. The office itself is so comfortable and spacious

Pros

free breakfats

Cons

no free snacks and lunch

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Positive work place but limited rewards

Software Engineer (Current Employee) - Dublin - 28 August 2018

There is a good work life balance and a good management of the work flow that is expected from developers. So long hours in the evening are not demanded. However rewards are limited, with salary and progression below industry standards.

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Great place to work, young and enjoyable

summer intern (Former Employee) - Dublin - 22 August 2018

Great place to work, very accommodating to any needs. great people and multi cultural also to make it more interesting. expands your network also. very attractive pay.

Pros

sports and social

Cons

hours not 9-5

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Poor company to work for, very policital- one to avoid

Analyst (Current Employee) - Dundrum, County Dublin - 19 July 2018

When I first joined there was a fun, hardworking culture where effort was recognised and rewarded. Now its just a hardworking company devoid of any teamwork, fun or morale among staff amid multiple restructures and people being let go without any exlplanation to those remaining leaving an uneasy feeling across whole departments and the organisation. Pros It pays Some good genuine hardworking, clever people Dynamic, high tech company where you can learn a lot Nice office space Cons Doesn't pay well. Previous selling points to work there around benefits and perks almost completely shelved and rolled back on since I started working there. Very high pressure- unrealistic deadlines imposed upon your work from mgt who had little knowledge of the scale of task involved. Get it right and your manager did a great job on bringing it in on time, get it wrong and your neck was on the chopping block. Hugely political organisation- promotions are based on being in the 'in crowd' or having worked previously in a certain online betting company. Lack of career progression- save you fulfill either or both of the above criteria. Lack of job security Genuine,very capable people sidelined- saw multiple instances of workmates being passed over for less well able but politically well connected people. Poor managment- misguide whole teams or departments along the way to demoralising those working with them without any evident purpose or end goal save for self aggrandisement of mgt. Your ability to learn is dependent upon the luck of the draw- you can -

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A big corporate that wants to be a cool trendy tech company

Cartrawler Operations (Current Employee) - Dundrum, County Dublin - 25 May 2018

A company that is desperately trying to be many things but not succeeding at any. It wants to compete with the tech companies but cannot offer the same benefits and culture. It has become big corporate and many staff are leaving after many years of service disillusioned.

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Fun place to work, great people, high pressure

Manager (Current Employee) - Dublin - 9 May 2018

Cartrawler is a very good place to work. There is a really nice culture with genuinely nice people. Even though it has grown rapidly, it still has the feel of a smaller start up. This does have its down sides, at times there can be an element of disorganisation and fall down in communications. On saying this, this is recognised and improvements are going in the right direction. Cartrawler cares about its people and has a desire to improve. I am proud to work in Cartrawler and would recommend it.

Pros

Good People, good social life, events etc.

Cons

can be high pressured

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Unsocialable hours, not much room for growth

Customer Operations Representative (Former Employee) - Cartrawler, Dundrum - 15 January 2018

Work as a Customer Service Representative, requires you to work towards targets and is extremely fast paced. You will often be required to work weekends and an 11:00-20:00 day.

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Lack of leadership and job clarity

Content Development Manager (Former Employee) - Dundrum, County Dublin - 8 March 2017

Over the last 12 months I have really seen a lack of any real guidance or plan in a number of departments. Departments have gone through multiple structure changes and people have been let o without warning or explanation to those left behind. This created a tense and unfriendly atmosphere with no real team morale. People were asked to completely change roles at the whim of management and did not receive any clear indications to what their goals or targets were and got no proper training in these new roles.

Pros

The people for the most part are sound

Cons

lack of leadership, lack of advancement, very poor benefits, below average pay

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Integracion. Divertido. Innovador.

Operations Representative (Former Employee) - Dublin, IE - 6 February 2017

Me ha gustado mucho esta experiencia por el sentido de inclusion e integración de la empresa. Los empleados participaban en la toma de desiciones. El ambiente de trabajo era solidario y con amplio sentido de cooperación. El aprendizaje mas valioso obtenido se basa en técnicas de venta y de satisfacción al cliente.

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