A company only focused on bleeding its clients and staff dry, with very little interest in client or staff satisfaction.
"everyone is replaceable" is both a quote an the attitude of the management team in general; who often hide behind loaded statistical analysis, to present only their point of view.
A constantly frustrating working environment, were tasks are piled upon tasks, relentlessly and without any regard to capability or capacity of the agents they are forced upon.
The level of training provided is abhorrent, and directly contributes to most new starters lasting less than 3/6 months.
Amusingly the company often asks for the opinion of it's staff, only to routinely ignore every issue raised. A particular example is the attitude on sick pay, which was under review for several months, after which it was announced 'we have answered your questions', following which declaration, they simply sent around the previous documents, stating that sick pay was not covered.
A fabulously uninspiring working environment, you've either got to laugh... or cry.
The office is in a good locations for transport
That you are constantly made to feel worthless