Starbucks store manager (Former Employee) – Hemel Hempstead, Hertfordshire – 3 April 2018
I was a manager here and I worked in two different sites. First site I worked in was great, had no problems, paid well etc.
Second site I worked in was awful, was there for a month. Had 3 weeks training for management and was then told to leave by management. Supervisors disrespect you as a manager, and you are just a number in a company.
Team Member (Former Employee) – West Sussex – 21 March 2018
Zero hours contract. Given your timetable just one week ahead, your hours and shifts depending on how management and team leaders felt about you as an individual. Certain team leaders and all management have a messiah complex and would not even want to know your first name.
Very high and constant staff turnover. Few staff actually happy within their job role. Very cliquey staff groups, some of them were really nice though.
Management "team" treat the majority of staff with very little respect and yet expect the world from you in return. AVOID this position unless using it as a very short stop gap.
Free cinema tickets - if management felt ok with you
Genuinely up there with the worst places I have ever worked.
I worked for Starbucks franchise held by Cineworld and it was just terrible. The franchise just doesn’t work, you do a Starbucks job but are employed by Cineworld and they expect you to follow their rules and this just doesn’t work. Starbucks as a company are great to work for but you receive none of the Starbucks benefits because you work for Cineworld.
They generate the rota in line with the cinemas estimates for screenings and this is no use - there would be times when the Starbucks was very busy but the cinema was quiet and there was no staff as they had predicted it to be quiet.
Despite having a Starbucks store manager, they report to the cinema management and they get little say in anything, you’d follow your Starbucks managers direction and then be instructed to do something different by the cinema management who have no understanding of Starbucks - micro management at its worst.
You’d constantly be told by Cineworld to ‘integrate’ and that the cinema and Starbucks staff were one team, yet there was a clear divide and you were never made to feel like that.
There was constantly vists planned by higher management where you’d be instructed to scrub every square inch of the building in preperation for them to never turn up or to do a cleaning audit.
There is also a serious lack of punishment and guidance for staff that miss behave or fail to meet the standards, if you did good at your job you were never thanked and rewarded, yet staff that were the opposite got away with everything.
Cineworld’smore... systems and procedures themself are archaic, you get your rota a week before and they expect you to drop everything despite being on zero hour contracts. The building itself is also in need of an upgrade, the whole time I worked there only 2 sets out of the 4 main doors were in working order, and this was never fixed no matter how many times it was escalated.less
Starbucks training and knowledge, some co-workers, hourly rate
Team Member (Former Employee) – Nottingham – 16 February 2018
I worked here for just over a year and while the majority of team members were welcoming, if the management and their clique didn't like you, you were treated badly. New managers were brought in from a different site and had no sense of team bonding or the way this site worked. New team members were not being trained properly and the older team members got given the blame for it. The managers had their own sector that they were in charge of (e.g. retail, HR, admin) however it showed that many managers were incompetent at their job. The rota was always out late, with only 2 days notice of when we would be working. Stock was always down or missing - again team members would be blamed for this. Managers suffered no consequences for their mistakes. Managers and team leaders would spend their shifts sat in the office - mostly on facebook (i cant even begin to list the amount of "frapes" i witnessed because of facebook being left logged in in the office). Team leaders had a negative attitude and stayed off the shop floor unless they were specifically asked for - and even then they were reluctant to come. They pride themselves on paying higher than the minimum wage, however £6.60 an hour goes nowhere, especially when you only get 5 hour shifts. Feedback from team members was not accepted by management and anyone who spoke out against management were punished or management found a way to let them go. You are only allowed 2 sick days in a 12 month period before receiving an informal discussion. If you reach 5 sick days in a 12 month period then you receive your final warning and maymore... be dismissed. Overall, this is a terrible place to work, management and team leaders make the shift harder than it has to be for such an easy job, you feel alienated if management don't like you, and hours are unreliable.less
Team Member (Current Employee) – Stevenage, Hertfordshire – 4 February 2018
Hours are terrible. Work ethics are also terrible, managers pick favourites and boost their careers over anyone else. They never pick experience, they always choose people who they prefer or have been there longer.
Higher positions do not see anyone as anything other than a 'red shirt'. All employees are childish, supervisors and managers included. Rumours get spread around between them and they talk about their employees behind their backs like school children
0 hour contract, rare chances to advance, long and unbearable shifts
Started off good , soon turned bad due to management picking favourites and people getting away with violence (physical and verbal) towards other members of staff. 0 hour contract added with not knowing your shift pattern for the week until 2 days before didnt help with knowing what days or times you were in for the week.
Free films, but only if the screen was almost empty
No real assistance with issues, preferred members of the team getting away with sackable offenses, 0 hour contract
Team Member (Current Employee) – Warwickshire – 12 December 2017
I have worked for this company for 1 and a half years, my store employs roughly 30 staff members and I can count on 1 hand how many people actually do their job, yet no one is ever disciplined. The work hours are sent out 5 days in advance and number of shifts and shift times vary massively. Very unprofessional environment and has given me a lot of restless nights, which shouldn't be happening when I'm 20 and only working here while I set up my career. Job is easy, but you may find yourself doing a lot more than you should be while other people stand around talking.
Free films for you and a guest, staff screenings, 40% food and drink.
0 hour contract, not much notice, unprofessional and lazy staff.
Before you read, keep in mind I loved this job for the first month before staff turn over.
Unfair and useless higher-ups make being a team member really hard. I worked here for just over a year and never received any praise, help or recognition for my hard work and dedication to my job role. They will tell you off for coming in feeling ill or generally bad, but then when you take the next day off for feeling the same, you get a disciplinary for simply doing as they recommended. TERRIBLE communication skills and incompetent staff.
Team Leader (Current Employee) – Gloucestershire – 4 November 2017
After been with this company for over 5years I can say it has been a great working career. The staff are happy and the benefits are great. As every job does it has its ups and downs but always looking in ways to improve for both staff and customers.
Nothing but a red shirt to head office but great regional teams
Health and Safety Rep/Projector Technician (Former Employee) – Middlesbrough – 16 October 2017
Enjoyed the work, colleagues and regional management but head office couldn't have been more awful. Even when going above and beyond more was always expected and never appreciated, they were rude and uncaring about the staff.
If you love the cinema then it makes working there a lot more enjoyable. Great place for learning new skills and also learning a wide variety of skills. Typically a young demographic of Team Members which has its ups and downs, but mainly they make it a fun place to work.
Work/life balance is almost non-existent - lots of late shifts working until midnight or the early hours of the morning (and lots of extra hours worked unpaid as well). Can be incredibly stressful and a LOT is expected of you as a manager which can seem overwhelming and unfair a lot of the time. Can easily feel under-appreciated.
Free films, concessions discount, good number of holiday days
Long hours, extra hours, work/life balance, stress, expectations
Operations Manager (Current Employee) – Llandudno Junction, Gwynedd – 1 October 2017
Learned a lot about different aspects of the business, how to injest films. Hardest part of the job was not seeing much sun light.
Most enjoyable was when there was a big movie release like Harry potter or Star Wars and hundreds of customers would arrive dressed up and really excited o watch a film they have waited for years to release.Meeting hard core film fans and family's introducing their children to the cinema for the first time was also lovely to be a part of their experience. The atmosphere and the rush when it was busy was absolutely great. Loved working under pressure when it was busy.
Team Member (Former Employee) – Milton Keynes, Buckinghamshire – 26 September 2017
Use to love working here. Over time all good managers and supervisors left and replaced then it went downhill, you only progressed if they liked you if not then they would treat you like rubbish. I miss the old days and now it's all favouritism, so glad I left after 4 years and now in a place where they treat you like a person.
Barista (Former Employee) – Crawley, West Sussex – 22 September 2017
The management couldn't care less bout what happens as long as they get paid and don't lose their jobs, i worked there for 2 years and it got progressively worse, i wouldn't recommend working there unless you enjoy getting treated like dirt and getting less hours than advertised and also working with a management team that wont lift a finger to help you.
Team Member (Current Employee) – Ashton-Under-Lyne, Greater Manchester – 3 August 2017
great for students, flexible and fair management, great staff, good benefits, good opportunities for progression, hours always avaliable, technical issues, unsavory customers higher than other places, great training, grubby work.