Citrix Systems Inc. Employee Reviews

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5.0
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Great place to work
Cloud Support Engineer (Former Employee) –  North Dublin, County Dublin14 September 2017
Challenging but rewarding place to work.
Management is great.
Great social activities to build teamwork and enhance team bonding.

Skills gained:

• Provided technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity - via phone, email and remote access to customer’s corporate infrastructure.
• Performed advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management.
• Achieved and maintained targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals.
• Published articles on moderately complex technical support issues in Citrix's online knowledgebase, and reviewed others' articles
• Documented cases, recommendations, and resolutions clearly in the CRM system, taking ownership of hot and more political cases.
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4.0
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Great people excellent culture
Major Account Manager EMEA (Former Employee) –  Dublin15 February 2017
Citrix is a great fun place to work and the company makes the employees feel valued and part of a small focused team although it is a large multinational
Pros
Fun, modern, respects employees
Cons
Limited advancement
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3.0
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Great salary as Customer Service Representative
Customer Service Representative (Former Employee) –  Dublin3 February 2017
Nice people
Great salary
No canteen in the office
No proper training
Customer Service Manager without clue
Procedure of work is a mess
Pros
Good salary
Cons
No structure
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4.0
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Call centre type environment
Customer Support Engineer (Former Employee) –  Dublin23 March 2016
Typical day would include updating cases in salesforce and troubleshoot issues with customers remotely using citrix software.
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2.0
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Think twice...
Technical Relationship Manager (Former Employee) –  Dublin, D14 January 2016
It used to be a very different place to work but...

The company lost its direction over the last few years and is in the throes of a hostile takeover by an investment company at the moment. Two rounds of layoffs in 2015, it looks like company will be split up now with some product lines discontinued so probably more redundancies to come.

Tried to become a cloud platform company but that seems to have failed and now it's questionable if the products that survive will be relevant in the medium to long term...

Lots of uncertainty so I wouldn't think it's the happiest environment to be in at the moment.

Day to day everything is very metrics driven. Top-down management style.

Limited opportunities for career growth and investment in employees is very low as budgets for training etc. are just not there.
Pros
Free healthy breakfast
Cons
Poor corporate strategy, poor management, poor training, no career development
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Overall rating

4.0
Based on 518 reviews
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3.9Work/Life Balance
4.0Salary/Benefits
3.4Job Security/Advancement
3.4Management
3.9Culture

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