Citrix Systems Inc. Employee Review
Great place to work
Challenging but rewarding place to work. Management is great. Great social activities to build teamwork and enhance team bonding. Skills gained: • Provided technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity - via phone, email and remote access to customer’s corporate infrastructure. • Performed advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management. • Achieved and maintained targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals. • Published articles on moderately complex technical support issues in Citrix's online knowledgebase, and reviewed others' articles • Documented cases, recommendations, and resolutions clearly in the CRM system, taking ownership of hot and more political cases.
Ratings by category
The company has a good variety of products but could spend more time ensuring top quality.. Management make too many changes, including to job titles.
Free snacks, some good products and flexibility in certain offices
Too many changes, not enough opportunities at a certain level in some offices, product QA could be better