Citrix Systems Inc.
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Citrix Systems Inc. Employee Reviews for Cloud Engineer

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Challenging but rewarding place to work. Management is great. Great social activities to build teamwork and enhance team bonding. Skills gained: • Provided technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity - via phone, email and remote access to customer’s corporate infrastructure. • Performed advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management. • Achieved and maintained targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals. • Published articles on moderately complex technical support issues in Citrix's online knowledgebase, and reviewed others' articles • Documented cases, recommendations, and resolutions clearly in the CRM system, taking ownership of hot and more political cases.
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