Challenging but rewarding place to work.
Management is great.
Great social activities to build teamwork and enhance team bonding.
• Provided technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity - via phone, email and remote access to customer’s corporate infrastructure.
• Performed advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management.
• Achieved and maintained targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals.
• Published articles on moderately complex technical support issues in Citrix's online knowledgebase, and reviewed others' articles
• Documented cases, recommendations, and resolutions clearly in the CRM system, taking ownership of hot and more political cases.