Comfort Keepers Employee Reviews

Good place to start as a carer, especially for those with kids being able to choose hours to work. Work schedules are busy and filled with plenty of gaps.

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Hard work, dedication,love and peace

Health Care Assistant (Current Employee) - Dublin, County Dublin - 1 November 2023

What is the best part of working at the company?Flexible hours,dedicated management What is the most stressful part about working at the company?Nothing so far that i can say it has made my working stresfulWhat is the work environment and culture like at the company?The staff is committed at making the best for their clients and servicesWhat is a typical day like for you at the company?Always busy as the company has more clients

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Jobs at Comfort Keepers

See more jobs

Home Support Worker

Dublin, County Dublin

30+ days ago

Homecare Branch Manager - Tullamore

Tullamore, County Offaly

7 days ago

Disability Support Worker

Louth, County Louth

30+ days ago

Oncall Rapid Responder Carer

Dublin, County Dublin

30+ days ago

Homecare Supervisor

Dublin, County Dublin

30+ days ago

Poor rates of pay

Home Support Worker (Current Employee) - Galway, County Galway - 28 October 2023

For the work we do, looking after vulnerable sick people, rates of pay are very poor. The mileage rate we get does not cover all the fuel that is used going between clients. Working with the elderly people is good and rewarding but pay is not.

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Desperate, low pay, ignorant, not a good place, AVOID, DONT PAY FOR TRAINING.

Carer (Former Employee) - Waterford, County Waterford - 13 October 2023

This place is a place I definitely would not work for as it takes advantage of people. They expect you to do all the training on your own and at your own expense. The pay for nothing. Absolutely a kip. Stay clear of here. The dog they have working in the office called phyl is a yoke.

Pros

Kip

Cons

Kip

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Rewarding work but tough conditions

Care Assistant (Current Employee) - Cork, County Cork - 6 October 2023

Love being a care assistant, clients are wonderful, but agreed working hours are never respected, very short rest periods, and staff are not looked after.

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Insights into Comfort Keepers

Based on 53 survey responses

What people like

Ability to meet personal goals

Areas for improvement

Fair pay for job
Support from manager
Overall satisfaction

Stress

Health Care Assistant (Current Employee) - Dublin, County Dublin - 14 September 2023

Do not care for the carers. Not enough travel time between clients especially if you are depending on public transport or dont even have time to eat. Some office staff in the Dublin office are very rude. Wouldn't recommend working for this company to anyone I know. When trying to stand up for yourself to get time for lunch or whatever is needed they don't like it.

Pros

Very rewarding

Cons

Long hours

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Great experience, good environment

Coordinator (Current Employee) - Dublin, County Dublin - 29 August 2023

I can confidently say I have learned so much during my time at CK. I work in a lovely team in a wholesome environment. I would encourage anyone thinking of applying to do so.

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Official response from Comfort Keepers

30 August 2023

Thank you for your review. It is a pleasure to know your journey with Comfort Keepers has been a source of learning and growth.

Good clients, good support, terrible schedule, bad salary

Health Care Assistant (Current Employee) - Limerick, County Limerick - 17 August 2023

The work is good and grateful, good environment but you spend most part of your time driving and you weren't paid for this, there are too much gaps in the roaster, sometimes 3 hour to the next client and again you weren't paid for this, for example your first client is at 9:00 and the last 21:00 you were 12 hours available to the company, but you only will be paid for 6 hours because there were a lot of gaps in the schedule and you spent the rest of. Time driving for me that's no fair

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Official response from Comfort Keepers

30 August 2023

Thank you for taking the time to provide feedback on your experience with us. We truly value your input, and your insights help us understand areas where we can enhance our operations to create a more equitable and supportive work environment.We're pleased to know that you find the work itself fulfilling and appreciate the positive environment we strive to maintain. Your dedication to your role is evident, and we're grateful for your commitment.Your concerns regarding the time spent driving and the gaps in the roster are well noted. We understand that these aspects can significantly impact your overall experience and job satisfaction. While we aim to strike a balance between client availability and minimizing gaps, we recognise that there's room for improvement in ensuring a more efficient schedule.Your feedback is helping us refine our processes and prioritize a fairer structure that considers your time and commitment more accurately.Thank you again for sharing your thoughts with us. Your perspective is invaluable as we strive to create a better experience for all our employees.

I have learned so much from other cares and work with a good team, but the office staff are toxic

Health Care Assistant (Current Employee) - Drogheda, County Louth - 20 May 2023

What is the best part of working at the company?The ardee office are beyond terrible, too many people getting jobs for "family" and they are not trained or even capable of speaking with carers or families with any compassion or empathy. They hound you to cover extra calls, never forward planner carer holidays and then lie to us when the call the day before calls need to be covered, saying someone is sick when in fact we all know someone is actually on annual leave.You cannot stand up for yourself as you will be belittled in front of others. I love my job but the staff in the Ardee office male it so difficult and mentally drainingWhat is the most stressful part about working at the company?Having to deal with untrained rude staff in the Ardee office What is the work environment and culture like at the company?Horrendous, they cover their own backsides when they mess up and will happily blame anyone and never hold their hands up when they are at faultWhat is a typical day like for you at the company?Brilliant I love working with my clients, but as soon as the office get involved the day turns to disaster

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Official response from Comfort Keepers

30 August 2023

Thank you for taking the time to share your thoughts about your experience at the company. We appreciate your honesty and would like to address your concerns.We're truly sorry to hear that you've had negative experiences with our staff. Your feedback is invaluable to us, as it sheds light on areas where we can improve and provide a better work environment for everyone involved. It's disappointing to learn that some of our staff members have not been meeting the standards of compassion, empathy, and professionalism that we strive to uphold.Your comments about job assignments, communication, and transparency are noted. We understand the frustration that can arise when dealing with inconsistencies and lack of planning, and we apologise for any stress this has caused you. Please be assured that we are committed to addressing these issues to enhance the overall experience for our caregivers.Creating a respectful and supportive work environment is of paramount importance to us. We are taking your feedback seriously and will work diligently to address the problems you've raised. Our goal is to ensure that every team member upholds our values and contributes positively to our company culture.We are glad to hear that you enjoy working with your clients, and we're truly sorry that interactions with the office staff have been impacting your overall experience. Your satisfaction and well-being are essential to us, and we are dedicated to making necessary changes to rectify the situation.If you would like to discuss this further, please feel free to reach out to me at mollyduff@comfortkeepers.ie. -

Good experience to learn

Recruitment Coordinator (Former Employee) - Galway, County Galway - 21 April 2023

I think CK is great for learning ( Recruitment in my case) However, the pay is low and they are not flexible around it. Hard to get a career growth if you are not located in Dublin area. Management is nice and team is lovely. Overall, I am grateful for my experience.

Pros

Management, people, work from home and from abroad for 2 weeks. Good Friday off. Birthday off.

Cons

Pay, Career progression.

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Official response from Comfort Keepers

30 August 2023

We truly value your feedback on your experience with us. It's great to hear that Comfort Keepers has been a valuable platform for your learning, particularly in the realm of recruitment. Your perspective is vital to us, and we're glad to have positively influenced your professional journey.We appreciate your honesty in sharing your thoughts about the compensation structure. We're thankful that you've highlighted the positive and negative aspects of your experience. Your feedback fuels our commitment to address areas needing improvement while fostering a supportive and enriching work environment.

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Home Care Assistant (Current Employee) - laois - 5 April 2023

i love my job helping people in the community can be hard to get new clients very nice staff and easy to contact in need lovely clients and i love making a difference in peoples lifes everyday

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Official response from Comfort Keepers

30 August 2023

We're thrilled to hear about your positive experiences with us! Your dedication to community service is truly inspiring, and we're grateful to have you on our team.Thank you for sharing your uplifting experience. Your hard work is greatly appreciated, and we're here to support you in making a lasting positive difference in the lives of those we serve.

Fantastic Employers

Clinical Nurse Manager (Current Employee) - Wicklow, County Wicklow - 20 March 2023

I recieved training in all aspects of my position. Employees are valued from the minute the first walk in the door. Client care is foremost. Excellent employers.

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Official response from Comfort Keepers

23 March 2023

Thank you for your review. We are grateful for this feedback. We appreciate that you feel valued and understand that client care is our priority.

I enjoyed my time working with Comfort Keepers.

Respite Worker (Former Employee) - Laois - 13 March 2023

Good work experience. HR staff and management was good. I worked here for 2 years.Would need to be flexible with the working hours although I had part time hours.

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Official response from Comfort Keepers

23 March 2023

Thank you for your feedback. We appreciate your honest review and take your experience on board.

Loved my clients but would not recommend working for comfort keepers

Caretaker (Former Employee) - Dublin, County Dublin - 13 March 2023

If your friends with HR staff and management then you’ll be fine, you’ll be looked after, you’ll be given the easy jobs, closest ones and the hours. If not it’s not worth your time working there, you’ll be expected to travel 1+ hours on bus/bicycle or scooter if you do not drive, you won’t get the hours you were promised. You’ll be taking advantage of. And this happened to all the new employees. Not worth your time working for this company.

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Official response from Comfort Keepers

30 August 2023

Thank you for taking the time to share your feedback about your experience working with us. We appreciate your insights and perspectives, as they help us continually improve our work environment.We're sorry to hear that your time with us didn't meet your expectations. Your concerns regarding HR interactions, job assignments, hours, and commuting are taken seriously. We aim to create an inclusive and fair workplace for all employees, regardless of personal connections.Regarding job assignments and hours, we strive to distribute tasks and responsibilities in a balanced manner to ensure everyone has a chance to contribute and grow. If you felt unfairly treated, we apologise and encourage open communication about such matters so we can address them promptly.Commute times are indeed a factor that can impact job satisfaction. While we understand that transportation challenges can be frustrating, we do our best to consider everyone's circumstances and are open to discussing potential solutions.

Lots of progression opportunities

Coordinator (Current Employee) - Dublin, County Dublin - 27 February 2023

Lots of room to grow within the company, supportive colleagues. Good work/life balance for employees and always try to help each other out. Hybrid option available also which works for me as I have children

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Official response from Comfort Keepers

23 March 2023

Thank you for your review. We appreciate your positive feedback and are glad you enjoy your time at Comfort Keepers.

Great Company!

Client Relations (Current Employee) - Ardee, County Louth - 27 February 2023

I have been at Comfort Keepers for 6 years and have always enjoyed my time here. I am grateful for the opportunities that have arisen for me. I have had the chance to progress through different roles and departments and further understand the homecare sector. Everyday is a learning curve and with the support of a great team and management anything is possible. It is a wonderful organisation and I am proud to be apart of it.

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Official response from Comfort Keepers

23 March 2023

Thank you for your five stars! We are grateful for your positive feedback.

Hardworking, Loyal, Dedicated, Caring

Office (Current Employee) - Santry, County Dublin / Ardee - 27 February 2023

Working with Comfort Keepers for nearly 8 years and honestly they are the best Home Care Provider in the Industry. They Support Career progression for all our staff. We have former Carers who are now in Operations.

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Official response from Comfort Keepers

23 March 2023

Thank you for your review! We appreciate your positive feedback.

Productive and fun workplace

Administrator (Former Employee) - Dublin, County Dublin - 15 February 2023

Good place to work, I love working here and would recommend to any one looking a good place to work.workplace culture: great, my manager and colleagues are nice.

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Official response from Comfort Keepers

17 February 2023

Thank you for your 5 stars! We appreciate your feedback and are glad you enjoy working for Comfort Keepers.

Will overwork you and disregard your availability

Health Care Assistant (Current Employee) - Limerick, County Limerick - 13 February 2023

Office management overwork carers, require 8 weeks notice of change to your schedule but will put calls outside your availability on schedule all the time. Frequent calls to you, including when you are with patients, and can be relentless at calling, repeatedly calling again and again until you answer. Give no time to travel in between calls, despite constant reminders by carers that they need travel time. Never have enough carers and will request that you go to people despite never having my them, which goes against their own policy of shadowing people so patients can know who you are. Never follow up on any report in relation to concerns or worries about patient safety. Changes to schedule made at all times often without informing carers, has resulted in patients left without carers at all. Continue to take on new patients when no carers are available at all. Disregards any commitments carers have and pressures carers to work hours that they don't have availability to do. Often hard to get an answer from office staff about anything and are often rude to carers on the phone.

Pros

Patients can be nice

Cons

Long hours, bad management, disregards carers commitments and availability

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Official response from Comfort Keepers

17 February 2023

Thank you for your feedback, we appreciate your honesty. Our main priority is to ensure our clients receive safe care at every visit and due to circumstances out of our control this may mean you are contacted outside of your availability however we understand that it is not possible for you to always help on these occasions and that's ok too. I am sorry your experience with the office and regarding your availability was not what you expected and I would be delighted to speak further to you and discuss possible solutions. If you would like to speak to me further please don't hesitate to contact me on mollyduff@comfortkeepers.ie.

Disappointing

HCA (Former Employee) - Monaghan (Urban), County Monaghan - 9 February 2023

Management give no support Tell lies Blame HCA for their errorsDon’t listen to HCAShow no empathy to clients families or HCALowest paid Company in this area

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Official response from Comfort Keepers

17 February 2023

Thank you for this review. Feedback is very important to us whether good or bad in continuing to improve. Our team's place of work being a happy and safe environment is a number one priority for us and I'm sorry this is not your experience. If you would like to speak with someone, you can contact me directly at mollyduff@comfortkeepers.ie and we can speak about these issues in more detail.

Rewarding job

Health Care Assistant (Former Employee) - Dún Laoghaire, County Dublin - 6 January 2023

I loved the job but the office never stops ringing your phone to cover calls.They send you all over the place and don’t keep the calls close to eachother

Pros

Lovely clients

Cons

Constantly ringing my phone. And they can pay better

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Official response from Comfort Keepers

16 January 2023

Hello, thank you for your feedback. Ensuring all of our clients receive safe care is at the forefront of our priority. This sometimes means we will have to contact you outside of your availability to cover a call. If you would like to discuss this further, please contact me at mollyduff@comfortkeepers.ie