Every day, the shifts, times and even clients were being modified a lot, so I couldn't plan my breaks or what time I would have a lunch or dinner.
All those changes, never turn our travel-times better, I never had enough time between from one client to another. They have no clue in if the care assistants were on foot or were driving to plan those times.
Every week, I had to call a couple of times to talk about those issues and nothing changed.
During our training was told us that any problem, we must call and report it to the oncall. The oncall service should have be our support in difficult times. However, the oncall service was dreadful.
I felt sorry for the clients too, because, even them, couldn't count on company