Since I have started I have been having problems with the scheduling of my shifts. I have to check the schedules everyday, and If you call or e-mail them they will make it as it is your own fault. Many many times they have scheduled a client just a minute after another's shift end, it is logical that you can't make it unless they live in the same house.
Other than that, they do not care about carers safety, as I complained about it and they didnn't even give the thought replying, in the other hand If they need you to a cover or to a new cover they will call you endlessly. They will stress you and put you in an uncomfotable position, even you have to explained you have a life other than work and that you also need time to basic needs i.e eat.
Speaking to another carer I could identify they face the same problem. The roster organization is very very disappointing, since some carers live closer to some clients and they won't give you that client and you are left with a schedule in which you walk more from one client to another. I'm doing 2h/day, working all morning and 2 shifts at night.They do call you often so most of the clients are aware of the problems the company has, since they can hear your call and the other carers call, and theirselves come talk to you about your company's issue.It's really really sad since the problems are highlighted and no measures are taken, also the credibility clients take at the company are low.