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Comfort Keepers
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Comfort Keepers Employee Reviews for Care Assistant

Job Title
Care Assistant26 reviews
Location
Ireland26 reviews
Found 26 reviews matching the search
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Featured review
Comfort Keepers selected this as a representative review
5.0
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Can work around my personal schedule,
fantastic staff training and supports,

Clients are always friendly,

The job is challenging but not stressful,

Great overall work environment, with friendly management
Pros
Flexible and reliable work
Cons
Sometimes communication can fall short
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5.0
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Happy environment to work for ,very flexible ,office staff helpful
All clients very happy with my care ,clients and family helpful and friendly

Overall experience a great place to work for minus the driving
Pros
Flexible
Cons
Driving
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5.0
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Clients and address with their contacts are sent to you and the time start to end, usually 1 hour job per client and can return back for another 30 minutes later when under your tasks.

I could cover up to 6 clients in a day
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Official response from Comfort Keepers
22 June 2020
Thank you for taking the time to review Comfort Keepers, we really do appreciate your feedback. Kind regards, Comfort Keepers Team.
1.0
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Every day, the shifts, times and even clients were being modified a lot, so I couldn't plan my breaks or what time I would have a lunch or dinner.
All those changes, never turn our travel-times better, I never had enough time between from one client to another. They have no clue in if the care assistants were on foot or were driving to plan those times.

Every week, I had to call a couple of times to talk about those issues and nothing changed.


During our training was told us that any problem, we must call and report it to the oncall. The oncall service should have be our support in difficult times. However, the oncall service was dreadful.


I felt sorry for the clients too, because, even them, couldn't count on company
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Official response from Comfort Keepers
4 February 2020
Thank you for taking the time to review Comfort Keepers. I am sorry to hear you have had a negative experience. Comfort Keepers strive to provide quality homecare and to provide a great place to work for our employees, this is of great importance to us.
Your feedback is important and appreciated. If there is anything else you would like to discuss with us you can contact us at: care@comfortkeepers.ie.

Thank you,

Comfort Keepers Team
3.0
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The salary at comfort keepers never increase, the work is ok where you can work according your availability. The rotation in the administrative position is hight.
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1.0
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The work is rewarding and you can gain great experience but the office is terrible. You get constant phonecalls, messing your roster to suit themselves and put into situations with little training. They will ring you even at times you tell them not to. I have had shifts randomly added to my roster without me agreeing. One other problem I have is not being given adequate travel time to get between clients. Their own website says the care assistant is introduced to every client but that rarely happens. If you factor in travel time and expenses you will earn a less than minimum wage. They expect you to alter your schedule all the time but provide little or no flexibility if you need a favour. One of the main advantages is it is easy to gain experience because they are always stuck for carers because of the way they treat people. I would highly recommend applying to other companies first or maybe even volunteering if you are looking to help or gain experience somewhere.
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1.0
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Am working here at present. They have new system that is being abused.
No time being allowed for travel.

Office ery bad at comunication with carers and clients. Client service caĺs changed frequently without warning
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4.0
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Highly recommend the Galway city office great managers who care, its a good company to start your carinf career with as they will take you on if you are successful at interview and are willing to complete two fetac modules which you can do for free at your local college of further education, this is what I did in Ballinasloe, Ireland anyways.
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1.0
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Very disappointed not as what it was described rate of pay very bad use your own petrol no allowance and very few hours offered done all the training and to be given rates of pay at the end in my contract not worth it
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4.0
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Fast paced.
Solo-working so you are independent and take responsibility.

Meeting new people and learning different skills and tasks.

Attachment to the client's is the hardest as if the client passes it's very upsetting on carer and family and bond is created.

Learning new skills is the best part of the job and meeting different character's of people.

Typical day would be assisting client's with all their daily needs dressing, grooming, washing, feeding the client.

Management are in the office so contact is made over the phone, sometimes staff call out with supplies ppe to the homes with journal notes and to see the client's and how they are keeping.
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5.0
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had work with other companies but none are as good as this one, yes the office will call you loads but overall it was the best training and support I got from all the other 2 companies i worked for
Pros
lots of hours, great trainig app, good support
Cons
lots of vovers
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5.0
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I work in my clients home and do things to help them out like helping them shower, getting them dressed and making them food. My clients are so lovely and I enjoy going to see them when I'm working.
The girls in the office are great and no question is a big deal for them. I love going into the office for a cup of tea and a chat.
Pros
My clients, lots of information about the company and what's happening, the people I work with
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5.0
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Started working as a carer and looked at all the companies but decided on Comfort Keepers as my friends work there.
Told it was going to be a tough job but honestly i love it
Pros
clients
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4.0
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it a good place to work and a good team to work with the payment is low and the hour is not that good but it good for someone that just started working
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4.0
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I am responsable to care patients with old age.
I need to read their care plan and to do everything that have there. For example: take shower them, give medications, prepare some meals, to do company and pay atention if the patient is feeling well.
Pros
I can practice and improve my English every day
Cons
I spend too much time going in many houses per day and my money to pay public transportation
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3.0
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Working part time with CC getting on fine.

Best advice to anyone thinking of looking for work is only do the hours that you have to otherwise you will be swamped, stick to an area that suits you otherwise you will be travelling all over, no mileage paid.
Pros
flexible
Cons
Pay needs to be improved.
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4.0
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It was alright but the hours wasn't good enough. I would have consider to stay with the job but the hours was not alright for me and that is why I left the job. I enjoyed every hours i did with them.
Pros
i don't have free lunch
Cons
the hours wasn't alright.
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5.0
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I went into elderly peoples homes and helped them around the house made the a hot dinner if needed. I did basic household things like sweep the floor, did the washing up, helped them get ready for bed or out of bed. The most enjoyable part of the job was sitting down and having a chat about random things. the seemed to just like the company sometimes all they wanted was to sit and have a chat about what was happening around the world. Management was great if I needed anything they were just a phone call away.
Pros
good fun with the elderly people
Cons
they started passing away
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5.0
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i didnt have review yet.

Management are very good. And my co-workers are very good also. the hardest part of this job its to see very ill old people.
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1.0
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Uncaring towards their staff and whats worse their clients.
The staff work so so hard for the company for rubbish pay.

I've had situations where I haven't been given travel time in between clients and end up being very late and then having to cut short my visits.

They underpaid me one month which ment I couldn't pay bills.

They are liars and over work the carer's.

I love being a carer and it will always be my career but working for comfort keepers was a joke.

I'm very surprised to see so many positive comments left for this company, they must have wrote most of them themselves. I know several employees working for comfort keepers that can't wait to leave.

If you would like to gain experience in caring then it is a good company to join as they would take on anyone but be prepared to be broke all the time for paying out on fuel, and also be prepared for an awful lot of unprofessional bullying behaviour from them.

You get given mostly 30 minute calls which aren't even worth the time and don't pay.
Pros
There isn't any apart from gaining experience.
Cons
You will be out of pocket, have to put up with a lot of nonsense from them, Not having a permanent routa, A lot of "office" mistakes tends to happen.
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4.0
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I enjoyed working there.
The staff were very easy to work with.

Problem is there were not enough hours. As a man working in this field, it is a bit more challenging, as women can have both male and female clients, but a male carer can only work with male clients. This means that hours can be limited.
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