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Comfort Keepers Employee Review

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busy busy and very busy
HCA (Current Employee) –  Dublin15 July 2019
first role as a hca and was told it would be busy and it defo was.
My role was based in south Dublin and have some great clients. Office is fine but could have more events for us people out on the road.
Pros
clients, doing what i love
Cons
long hours, traffic
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Extremely unprofessional
Care Giver (Former Employee) –  Dublin12 January 2020
This company is in shambles, employees are supposed to be introduced to the clients BEFORE we go down to their homes but the office always put me in for people Ive never even met, the people in the office are not understanding in the slightest, (they blame you for the work that they are too lazy to put effort into and actually do their jobs properly) they are UNPROFESSIONAL while speaking to both employees and clients, even people that I know who also work with the company have said the same, the people in the office always call every single day even on your days off and when you dont answer they just keep on calling and HARRASS you. If I answer the phone & they ask if I can do a shift & I answer with a no and explain to them why as I cant do a shift outside my area as I do not drive & that that is client that I have never met before they ask several times and PUT PRESSURE ON EMPLOYEES before taking no for an answer, they ask me if they can get me a taxi there also several times before taking no for an answer. THE COMPANY DO NOT DEAL WITH PROBLEMS ACCURATELY. I called in highly ill one morning and explained that I could not work as I did not want to make the clients sick and they still inissted that I go to my first shift, I called hours before I was supposed to be at any shifts so that they would have time to call some other carers who are able to give the clients the care that they need but they still insisted that I go to my first one. THE PEOPLE ON CALL CAN NOT and DO NOT DO THEY'RE JOBS PROPERLY.  shadow shifts are not done properly at all. I could go on and on about them  more... people on call. Some of them are well spoken and nice but there is some people who just talk in a highly disrectable manner and even hang up the phone when we are trying to resolve an issue.  less
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Utter disgrace
Health Care Assistant (Former Employee) –  Ardee, County Louth7 January 2020
The reviews on this are obviously administtrated by management! This company is a joke, the work you do and treated like lower level by the lovely office staff, no manners or respect towards workers and some clients. I even witnessed phonecalls to elderly,the tone in which they spoke was nothing but disgraceful. And when its brought to manager attention they do nothing to address it. The logo is care of the people, laughable really. Clients let down, anyone sent on first day with no experience. Constantly recruiting but no hours for valuable experienced staff!!
Pros
Clients
Cons
Company itself
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Overall rating

3.6
Based on 3,216 reviews
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3.5Work/Life Balance
2.7Salary/Benefits
2.9Job Security/Advancement
3.3Management
3.4Culture

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