Show up for the interview... Show an ability to take abuse from customers and msnagment...
Leave shortly afterwards...
There are two stages to the interview process. First you are sent a series of competency based questions to check how good your knowledge of english, mathematics and there is also one based on technical skills. All pretty easy to do.
The second stage of the interview process involves an interview with two of their managers.
Answered - BT Associate Trainer (Current Employee) - Swords, County Dublin
You can directly walk in to the company for interviews
Answered - Practioner (Former Employee) - India
The process of being hired is fairly simple. You need to show a good grasp of the English language and availability to work/flexibility.
The training process is another matter entirely; there you need to show being adaptable, willing to work and commitment to the knowledge.
Answered - Support Professional (Current Employee) - Swords, County Dublin
They're looking for people who are polite, and will tolerate being shouted at by customers regularly.
Answered - Call Center Agent (Former Employee) - Dublin
Apply, fill the requested test, pass your test, get hired.
Answered - Customer Support Representative (Former Employee) - County Antrim