Concentrix
Concentrix Employee Reviews
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They don't care
At least they let you know how miserable the salary they offer is. So, shame on you because you accepted their offer. Then you realize you made a mistake and leave them. They don't care, because they can have anytime someone for at least a few months.
Don't apply here
Probably the most poorly managed place I have ever worked. You are treated as a number and nobody cares about your welfare or mental health. One of my colleagues suffers from panic attacks and depression and they would not let them off the phones until their designated breaks. Posters are plastered on the walls about speaking up about mental health but none of them really care and this is all for show. Schedules can change on a days notice so don't make any plans ever....
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Take it if there is nothing else
Fast paced, very clicky, must be in the circle , some people are bullet proof and incredibly lucky and always are off promoted and winning raffles, ability means nothing. Just a number. Learn what you need and use them like they use you
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Avoid this place
HR is incompetent, they will even lie to you they are solving a problem but actually doing nothing, payroll is in India and if you have your wage miscalculated you will get in a maze for rats to get things right. If you are older then 25 and have family so don’t want to go in the pub on Fridays with team leaders you will be completely isolated. Very toxic atmosphere.
High Stress Little Pay
Concentrix is not a good place to work by any means.
The training was basically just a weeks worth of taking the mickey.
A typical day consists of coming into the building and logging into your systems.
Then you take calls and fix issues with customers broadband and phone service etc.
You also have to listen to people tell you, that you are the reason life is going so poorly for them at the moment because their phone is broken or your the reason their parents died because they have no Wi-Fi
(Wi-Fi must have kept the life support running)
The management are sub par to say the least, they spend 96% of their day chatting with each other an gossiping about other staff members and the other 4% is spent on lunch and smoke breaks.
As a new staff member you are basically left in the deep end without a paddle and you just have to pray you are beside someone who actually cares enough to help you.
It was always called "Rinse and Repeat" during my time there as the turnover of staff was/is an absolute joke.
As a Team Leader myself I tried to break the mold and actually do my job and assist new hires but unfortunately I am but one person within a sea of useless management and ultimately decided to leave as I wasn't being paid to the level I should be or any of the staff to be honest.
Starting wage as an Agent is 20,500per annum which is a joke and as a team leader I was barely scraping 22k per annum.
If you like hard work, dogs abuse and no assistance from the people who are paid to help you and train you in, then Concentrix is the job for you.
The training was basically just a weeks worth of taking the mickey.
A typical day consists of coming into the building and logging into your systems.
Then you take calls and fix issues with customers broadband and phone service etc.
You also have to listen to people tell you, that you are the reason life is going so poorly for them at the moment because their phone is broken or your the reason their parents died because they have no Wi-Fi
(Wi-Fi must have kept the life support running)
The management are sub par to say the least, they spend 96% of their day chatting with each other an gossiping about other staff members and the other 4% is spent on lunch and smoke breaks.
As a new staff member you are basically left in the deep end without a paddle and you just have to pray you are beside someone who actually cares enough to help you.
It was always called "Rinse and Repeat" during my time there as the turnover of staff was/is an absolute joke.
As a Team Leader myself I tried to break the mold and actually do my job and assist new hires but unfortunately I am but one person within a sea of useless management and ultimately decided to leave as I wasn't being paid to the level I should be or any of the staff to be honest.
Starting wage as an Agent is 20,500per annum which is a joke and as a team leader I was barely scraping 22k per annum.
If you like hard work, dogs abuse and no assistance from the people who are paid to help you and train you in, then Concentrix is the job for you.
Terrible
Terrible experience working here. I worked on the BT contact for 13 months and quite simply put, the company doesn't care about the employees one little bit.
They forced us to work 9 days straight in December which is illegal. They refused to give me PTO which is also illegal.
The best thing about working there is the people but as far as the job or the company goes, I definitely would not recommend.
They forced us to work 9 days straight in December which is illegal. They refused to give me PTO which is also illegal.
The best thing about working there is the people but as far as the job or the company goes, I definitely would not recommend.
stressful
from my experience schedules were on 2 day notice and also even though some team leads are nice they are very hard to talk to. salary is to low for the work they expect of you and if there is an issue the decision pre made before you enter the meeting. had to work with broken systems work and home life is not great. if you wanna go up the ladder in the company the management must like you as a buddy and a yes man. they dont like constructive criticism.
Concentrix
Concentrix is a huge company with so many different cultures, colours, shapes and sizes. Meeting so many new people has been amazing.
Gaining the ultimate experience first hand in regards to the calls expectation have really expanded my knowledge. However on the downside they pay minimum wage.
Gaining the ultimate experience first hand in regards to the calls expectation have really expanded my knowledge. However on the downside they pay minimum wage.
Poorly Treated
Made redundant after 4.5 months. Promised a quarterly bonus which has not been paid (despite meeting performance and quality targets). Pay is incorrect every month. Holidays only approved a month after being requested. Zero consideration for staff. Incredibly disappointed, especially after relocating to Ireland for this job.
Guter Arbeitsplatz, nette Kollegen - gutes Geld für leichte Arbeit
Ich habe mich in jeder Phase des Arbeitsprozesses sehr wohl gefühlt bei Concentrix. Das Training war sehr gut, man arbeitet sich schnell ein und die Kollegen und Teamleiter sind mehr als freundlich und kooperativ. Ich kann über Concentrix nichts Schlechtes sagen, habe nur gute Erfahrungen gemacht.
Pros
Hohe Flexibilität
Cons
Keine bezahlten Kranktage in der Probezeit
Poor
So many targets to pass, interview process is a joke, they would higher anyone only benefit is the management are friendly and easy to talk to but they don't help our your needs that much such as if you have depression they don't know how to deal with it
Nice place to work
It's a multicultural place to work.
I started at 9.30 am and finish at 6pm, taking calls and writting emails.
hardest part of job : treating with some costumers not friendly.
I liked working in a multicultural place with friendly people, handling emails.
I started at 9.30 am and finish at 6pm, taking calls and writting emails.
hardest part of job : treating with some costumers not friendly.
I liked working in a multicultural place with friendly people, handling emails.
not bad when you get used to the smell
the place smells like excrement. The desks and keyboards are crawling.
Anti Bacterial wipes are a must. bring them from day one or you will get sick. training as with any call centre is... basic. And as the turnover is high a lot of folks get bumped up a level if they stick at it then let it go to their head. Your performance is based on fragile statistics on outdated systems. they're still in the dark ages.
Anti Bacterial wipes are a must. bring them from day one or you will get sick. training as with any call centre is... basic. And as the turnover is high a lot of folks get bumped up a level if they stick at it then let it go to their head. Your performance is based on fragile statistics on outdated systems. they're still in the dark ages.
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