Concentrix Employee Reviews
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i would not recomend working here if you value being treated with respect, the communication is lacking and if you are to feel ill in the middle of a shift the advise is to take 20 minutes to get sick and come back to work, also told not to use the bathroom unless it is your break
if you have no regard for being treated like a human, go for it
was literally told if i was to get sick take 20 minutes to throw it all up and finish shift
WAH (work at home). I had 2 phone interviews, they're easygoing and inspire you to work with them. Training started - things got a bit dodgy I have never had such of a poor training than with Concentrix. There were 10 days and most of this time was spent with technical issues, lack of equipment, being presented to the 9 different sign-ins you must do everyday, dragging answers from the trainees as it was a constant "Yes, but no, but yes, but no". On the 10th day you already want to quit but you insist hoping maybe they're not thaaaat bad. On the 11th day you're thrown to the calls. Then you realise during training they didn't teach you what matters, including call practices, solving issues, managing to work with all the system, spotting what the client's query is and so it goes. When people started to quit on the 11th and 12th day, then you could see some movement and concern, so they made a Zoom meeting with 5 managers/ team lead in order to try to keep whoever stayed. It was decided that it'd be better to have these meetings everyday in the morning and before the end of shift for another week. We had no team lead for more than 3 weeks. Dealing with them must always be in a tragic way, otherwise they don't listen nor do anything, forgetting how poorly managed they are and how poorly assisted AND motivated their employees are. Besides the client (eBay), working hours, work days, department, market (country to support) and support team were changed out of the blue always according to what they want to think you agreed. No contract was ever given and HR (their "people - more...
Work from home, coaching 1 to 1 once a week
Logging everyday to 9 different sign-ins, troubleshooting issues EVERY DAY ALL THE TIME, salary, shifts change, 7 days in a row work, in order to see your roster and to clock in you must download to your phone 2 different apps, management, no motivation nor concern of your mental health AT ALL
Management don't have a clue about it. Night shift team doesn't have cantine, sometimes even water. The vending machines never work properly at night. No balance or equality treatment between day and night shift
Less noise at night
No management at all. Team leaders are not prepare for the role.
At least they let you know how miserable the salary they offer is. So, shame on you because you accepted their offer. Then you realize you made a mistake and leave them. They don't care, because they can have anytime someone for at least a few months.
Probably the most poorly managed place I have ever worked. You are treated as a number and nobody cares about your welfare or mental health. One of my colleagues suffers from panic attacks and depression and they would not let them off the phones until their designated breaks. Posters are plastered on the walls about speaking up about mental health but none of them really care and this is all for show. Schedules can change on a days notice so don't make any plans ever....
Fast paced, very clicky, must be in the circle , some people are bullet proof and incredibly lucky and always are off promoted and winning raffles, ability means nothing. Just a number. Learn what you need and use them like they use you
HR is incompetent, they will even lie to you they are solving a problem but actually doing nothing, payroll is in India and if you have your wage miscalculated you will get in a maze for rats to get things right. If you are older then 25 and have family so don’t want to go in the pub on Fridays with team leaders you will be completely isolated. Very toxic atmosphere.
Concentrix is not a good place to work by any means. The training was basically just a weeks worth of taking the mickey. A typical day consists of coming into the building and logging into your systems. Then you take calls and fix issues with customers broadband and phone service etc. You also have to listen to people tell you, that you are the reason life is going so poorly for them at the moment because their phone is broken or your the reason their parents died because they have no Wi-Fi (Wi-Fi must have kept the life support running) The management are sub par to say the least, they spend 96% of their day chatting with each other an gossiping about other staff members and the other 4% is spent on lunch and smoke breaks. As a new staff member you are basically left in the deep end without a paddle and you just have to pray you are beside someone who actually cares enough to help you. It was always called "Rinse and Repeat" during my time there as the turnover of staff was/is an absolute joke. As a Team Leader myself I tried to break the mold and actually do my job and assist new hires but unfortunately I am but one person within a sea of useless management and ultimately decided to leave as I wasn't being paid to the level I should be or any of the staff to be honest. Starting wage as an Agent is 20,500per annum which is a joke and as a team leader I was barely scraping 22k per annum. If you like hard work, dogs abuse and no assistance from the people who are paid to help you and train you in, then Concentrix is the job for you.
Terrible experience working here. I worked on the BT contact for 13 months and quite simply put, the company doesn't care about the employees one little bit. They forced us to work 9 days straight in December which is illegal. They refused to give me PTO which is also illegal. The best thing about working there is the people but as far as the job or the company goes, I definitely would not recommend.
from my experience schedules were on 2 day notice and also even though some team leads are nice they are very hard to talk to. salary is to low for the work they expect of you and if there is an issue the decision pre made before you enter the meeting. had to work with broken systems work and home life is not great. if you wanna go up the ladder in the company the management must like you as a buddy and a yes man. they dont like constructive criticism.
Concentrix is a huge company with so many different cultures, colours, shapes and sizes. Meeting so many new people has been amazing. Gaining the ultimate experience first hand in regards to the calls expectation have really expanded my knowledge. However on the downside they pay minimum wage.