Costa Coffee Careers and Employment
- CEOJill McDonald68%approve of Jill McDonald's performance
- Company sizemore than 10,000
- Revenue€428m to €856bn (EUR)
- IndustryRestaurants & Food Service
- HeadquartersCosta Limited Costa Hous...
With over 2,800 stores, 3,500 Proud to Serve propositions, 10,000 Costa Express machines and our delicious range of At Home and on-the-go products, it’s no surprise we’ve been voted the UK’s Favourite Coffee Shop for 11* years running.
Whether you’re at home, at work or on-the-go, as a Total Coffee Company, we’re proud to provide our customers the opportunity to enjoy their favourite Costa coffee, wherever, whenever, whatever the occasion.
*Awarded by Allegra Strategies
Behind the scenes sits a team of coffee enthusiasts, supporting the brand across marketing, operations, F&B, innovation, digital & finance to name a few. We’ve a diverse range of field roles supporting our teams across the country, from Area Managers to Brand Standard Coaches & Costa Express engineers.
Our Support Centres play a huge role in shaping the brand & our unique culture. As a growth business we’re always looking for new people to join our passionate team. Come, and join us.
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Salary estimated from 63 employees, users, and past and present job advertisements on Indeed.
I've loved my time at Costa. In my experience it's not too stressful. Some customers can be rude, as well as some staff. The job itself is relatively easy and I always recommend working at Costa to others. Stores are near always understaffed so open to close shifts alone with 1 other person can be stressful but it's possible. I truly miss my time at Costa but I had to leave as management was very rude.
You have to be good at working under pressure and if you don’t learn how to make their drinks almost immediately after being trained once or twice then they will just make you do dishes the whole time
Worked here for 4 years and never once received a pay raise or given any bonus. Management don’t care about your well-being and don’t care if you’re being bullied by higher staff.
Okay for starting off barista work but not worth it in my opinion. You're paid minimum wage, the place is understaffed and you will be overworked and expected to do more hours than you can. Worked in the Nutgrove branch and my tips mysteriously went missing... treated terribly when I asked the store manager about this and he said I was lying to get extra money! Went above and beyond during my time here and was never even thanked for any extra work I took on/starting shifts early etc. Managers took me needing less hours for college very badly even though I had let them know from the beginning that would be the case. Find somewhere else to work is my advice
Worked my way up to store manager and loved it for the first few years but all they care about is money, area managers are unprofessional and want to scare you into doing whatever they need done. Expected to work extra hours on salary with no extra pay or time back, bothered on your days off and holidays. Can’t call in sick or you’ll be made out to be the worst employee ever. No time to train staff, high turnover so the store will start to fail and instead of helping they will apply more and more pressure. Could write a book on unsafe working conditions you could be put through. No running water? Keep working! Cakes are out of date? Keep using them or you will get attacked for high wastage. Absolutely shattered my mental health. If you have a good team and get along it can be fun sometimes, have made life long friends from working there.
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People have asked 34 questions about working at Costa Coffee. See the answers, explore popular topics and discover unique insights from Costa Coffee employees.
Insights from 235 Indeed users who have interviewed with Costa Coffee within the last 5 years.
Alot of problem solving and customer service related questions.
Strengths and weaknesses, Working in a team environment etc Basic interview questions
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