Costa Coffee
3.5 out of 5 stars.
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Costa Coffee Careers and Employment

About the company

  • CEO
    Jill McDonald
  • Founded
    1971
  • Company size
    more than 10,000
  • Revenue
    €428m to €856bn (EUR)
  • Industry
    Restaurants & Food Service
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Jobs

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Retail

31 jobs

Salaries

Salary estimated from 126 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 2.5K reviews and is evolving.

4.1420173.0020183.0620192.0020201.732021

Reviews

Barista in Dublin, County Dublin
on 12 October 2021
It's okay if you want to get experience
Overall this job is great for gaining experience as a barista but I would not do it long term. Depending on the Costa that you work in it can be very quiet or extremely busy. I happened to work in one of the busiest ones and it was, at times, very stressful. I would say 50% of the job is cleaning or doing dishes, especially if you are closing. Long hours are very tiring as you are running around on your feet all day. You only get an unpaid 30 min break for a ten hour shift which is ridiculous. The pay stays the same no matter how long you work there which means their turnover is extremely high and they are always looking to hire. Team leaders earn some cents extra for doing an awful lot of work. Appliances can be broken for months and management doesn't seem to care. Overall the company is very stingy and tries to squeeze as much money as they can out of the customer but none of it comes back to the employees. I would work here to get experience as they do train you in everything but not long term.
Store Manager in Dublin, County Dublin
on 25 November 2021
Underpaid and overworked
If salaried you will go often be expected to go over contracted hours to suit the stores needs and you will not be paid for them or get them back. Unrealistic targets to hit, constantly understaffed and just expected to work harder and get on with it and do the job of 3-4 people. No time to clean, made feel like you can’t call out sick. Company is greedy and out profit over staff everytime
BARISTA in Finglas, County Dublin
on 23 October 2021
Terrible place
Probably the lowest place to work in. Poor management, negative culture, low service. Actually the service is at such a low level that it is embarrasing. Most of the stores managers does not speak properly english and if there is any complaints from customers or some difficulties it is so stressful because store managers are not able to communicate with customers.Most of the time I felt embarrasment to work in Costa Coffee. Also they treat their staff very poorly. There is no any bonuses, not even free sandwiches, unpaid breaks, minimum wage and there is no any respect from head managers. Literally such a negative, degrading place to work in.
Barista in Dundalk, County Louth
on 14 October 2021
Okay job for a first job
Let me say that unless you have a close friend in costa.. you will not learn how to make coffee.Don’t even bother applying to Costa if you want to become an expert barista. Over 1.5 years I worked there I went on the coffee machine a few times and finally.. only in my last month of working, I started going more. It’s insane how the head office AND the regional managers don’t care about you!!!!I know I’m not alone on this as my old coworkers were the same.A lot of favouritism is involved. You will be working there for 1.5+ years but someone who just started 4 months ago will go behind the till or make coffee. The company uses you for their own profit; sell, clear the tables, keep the place tidy, boost extras, covid care - all for minimum wage!I got tips maybe 3/4 times during my whole time there? All that hard work and where does it go!I feel like this is a job just to keep you financially going. And in fact I do not recommend it. Just from my experience. Maybe there are better Costa stores out there but I’m never going to forget the stress and anxiety I had while working there.
Barista in Cork, County Cork
on 30 August 2021
Good for experience, hard to stay in
Good for getting entry level barista experience, I was hired in with no experience and taught all aspects of the job. Experienced older members were helpful and taught the role well. High customer turnover means you have to learn to make coffees quickly, but my store wasn't too busy compared to other Costas so it can be an especially good for learning in a semi-quiet store.Pros: Staff were lovely, I made good friends there and people were always friendly and nice to work with. Despite the stressful work environment there was almost no drama among the baristas, people were emotionally supportive when needed and problems could be sorted out very quickly. Good place for making friends too.Reliable opening/closing hours meant I always had the evenings free. Weekly rosters were given, but sometimes they wouldn't be updated until the day before the new week started.Cons: Repetitive tasks. Work was shared out and people took turns on different jobs, but they still got old very fast.Terrible management added unnecessary stress to all aspects of the job. You would get given out to regularly, staff meetings and 1-1s always turned into screaming matches, with little to no praise given. You would find yourself monitoring your superiors' moods, and if they were having a bad day it was almost guaranteed it would be taken out on someone.One day I checked the next week's roster and found I only had one shift (before that, I had worked 3 days a week consistently, going up to 4 or 6 during times of high staff turnover). Speaking to management about it didn't help, my concerns were dismissed without any reassurance that my hours would return to normal. The reason given for the reduction was that on the previous week I didn't take up the offer to cover an extra shift for the following day (I had covered every extra shift offered to me up to to that point, I had been working there 7 months). My hours remained at 1 shift a week for the next 2 months until I found a new job.

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Questions and answers

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Interview insights

Insights from 82 Indeed users who have interviewed with Costa Coffee within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

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