CPL Recruitment

CPL Recruitment Employee Reviews for Technical Support Analyst

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3.0
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Very lively workplace. Busy but relaxed environment. Great for 1st experience in a call center
Technical Support Analyst level 1-2 (Former Employee) –  Leixlip, KE3 March 2014
A typical day at work would be spent on the phone and in an open space, so it is preferable to love interacting.

The main tasks are answering incoming calls from users (the number of call per day varies a lot), analysing issues then solving those issues thanks to personal knowledge, knowledge base and/or coach's assistance in a timely manner. Filling at least one ticket per call during the call. Escalating the cases that could not be solve to the relevant workgroup (thanks to the ticket). Other tasks might be occasionnally required such as dispatching unresolved tickets and answering incoming e-mails.

You are hired to support your native language. English is used to communicate with your coach, Team Leader, and HR so it is important to have a good level when you arrive. Though it is great as a first experience this is NOT the place where you will improve your level of English.

A technical training is provided during the first weeks but personnal research might be necessary for people without a technical background.

As in any call-center you are sometimes required to be a little flexible regarding the working hours.
Pros
Lively workplace, Relaxed and friendly environment, There is usually a great atmosphere among the call-takers.
Cons
Very high turnover of people, low salary and benefits compared to other call-centers.
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4.0
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Fun workplace, Opportunity to improve skills
Technical Support Analyst (Current Employee) –  Dublin, D17 February 2014
- Good environment to work and opportunity to develop new skills.
- Learned how to deal with the time between travelling to the company and at work.
- The hardest part o the job is not actually the job but the travelling time spending to get at the location and coming back.
- The most enjoyable part of the job, to be able to improve the Skills, talking and helping costumers trough their issues.
- Excellent and excited team work.
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Overall rating

3.5
Based on 121 reviews
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3.4Work/Life Balance
3.2Salary/Benefits
3.1Job Security/Advancement
3.2Management
3.5Culture

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